Service Supervisor

Job Description

Job Description

Responsibilities

The Service Supervisor ensures that qualified diesel mechanics perform repairs correctly and efficiently and that the service department maintains a consistently high level of customer satisfaction.

 

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

 

Responsibilities:

• Recruit, hire, and motivate qualified diesel mechanics.
• Perform all necessary diagnostic and documentation functions on the company computer system.
• Assist mechanics in developing their skills with support of Assistant Service Manager or Service Manager.
• Greet customers and communicate clearly and professionally any changes in repair(s) that would affect cost and/or delivery expectations.
• Schedule repair work and assign mechanic(s) to mechanical segments that match their skill level to ensure quality.
• Ensure that all repairs are assigned to mechanics an equal and fair manner.
• Maintain high-quality service repairs and minimizes comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.

Benefits:

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

 

Basic Qualifications:

• High school diploma or general education degree (GED).
• Two years’ service department experience in a commercial dealership environment.
• Valid driver’s license and insurability.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.