House Supervisor

House SupervisorThe House Supervisor, under the direction of the Chief Nursing Officer, provides supervisory support for staff working within their shift in the absence of the other management staff. The House Supervisor acts as a clinical resource person to the hospital and medical staff. This individual functions as the in-house administrative representative outside of normal business hours. The House Supervisor addresses patient care, staffing, and any other issues that may arise. They are responsible for handling occurrences during the shift and ensuring appropriate documentation and communication. In addition, they are responsible for managing and coordinating all elements of patient care to ensure efficiency, service-oriented, quality care.Operations/LeadershipRepresents facility administration after business hours and on weekendsPromotes shared decision making through collaborative/consultative relationships with nursing administration, department leadership, general nursing staff and other department staffRounds throughout the facility on a frequent and consistent basisActs as a central source of information for all staffServes as a resource for problem solving, decision-making, and policy interpretation, consistently making judgments based on reliable critical thinking and that are evidence-basedCollaborates with patient care leadership to facilitate the resolution of staff and patient needsResponds to emergency, rapid response, or clinically complex events and serves as a clinical leader during the emergency situations. Ensures that resources are allocated to meet the patient/visitor needs and that the evaluation for the code is done promptly.Communication with other care providers is timely, accurate, and completeDemonstrates a positive, supportive role when a change is being introduced and implementedGuides staff through various steps of change and positively reinforces their effortsPatient Throughput/Bed ManagementFacilitates appropriate utilization of beds, assuring that patient needs, diagnosis, and acuity are appropriately matched to the unit's scope of service, level of care, and assigned nursing competency/skillUtilizes bed tracking systems and other methods to meet the timely assignment of beds and minimize delays, where applicableEnsures that resources are allocated to care for admitted patients waiting in the ED for a room to become available; rounds on these patients frequently to ensure that an appropriate level of care is being delivered and implementation of admit orders is not delayed. Coordinates and approves appropriate transfers from other facilities in a timely manner.Troubleshoots issues and barriers to expedient placement of patientsCustomer Support/Patient ExperienceResponds to patient, visitor, and physician concernsMediates conflicts between caregiversFacilitates conflict resolution amongst family members of patients as necessaryServes as a patient advocate, including implementation of Service Recovery activities when indicatedDemonstrates cultural awareness, communication, and decision-makingDemonstrates supportive skills in supporting patients and families at the end of life. Essential FunctionsHuman Resources/Staff DevelopmentSupports units with staffing variances and coverage based on unit/acuity staffingInforms unit management of staffing or human resource concernsRounds on the unit or departments consistentlyAssists with facilitating meal breaksIs vigilant for the possibility of mandatory overtime, assuring that it does not occurMentors and supports staffSupports staff compliance with human resource policiesClarifies and supports all policies governing behaviors and on job injuriesAssists in the orientation and development of staff and new leadersKeeps staff informed of new developments, new policies, and other changesCommunicates observations and concerns about staff performance to managers and directorsServes as employee health after hours/weekendsProfessional Development/Professional AccountabilityContinues professional education and growth through formal and informal meansSeeks learning opportunities for professional growth and role enhancementContinues to develop nursing knowledge and skills, as well as management and leadership knowledge and skillsActive participation in the Nursing/ Hospital CommitteeComplies with hospital policies, the Nurse Practice Act, and the ANA Code of EthicsPromotes and demonstrates the professional image of nursing in demeanor, appearance, attitude, and behaviorRecognizes and promptly communicates ethical and legal concerns through established channels of communicationQuality ImprovementAssists in the identification of ineffective and costly processes and takes action to improve those processesIncorporates evidence-based practice and research to monitor and continuously impact outcomesProvides evidence of participation in process improvement activitiesAssumes responsibility for/participates in projects to improve careWorks one-on-one with other departments to resolve issuesHas a strong knowledgebase of regulatory standards; identifies non-compliance during rounding; and initiates correction as appropriateParticipates in TJC constant readiness activitiesEnforces staff adherence to safety goals in care delivery. Safety checklists/quality controls are completed are required.Models the use of High Reliability Organization (HRO) tools in everyday practice and situations and encourages staff to do the sameAssists with the development of and serves as a resource to others for new systems. Supports ongoing support of these changes.Physical Requirements:May be expected to lift up to 50 pounds or up to 150 pounds with assistance. May be expected to push or pull up to 500 pounds with assistance. Work is of medium demand; walking or standing most of the time while on duty. Visual and auditory acuity and manual dexterity are essential to performing the designated duties required. Optimal auditory acuity required. Manual dexterity involving the handling of equipment and instruments, or needles, is essential to performing assigned duties. Physical work environments are clean, neat, and well lit. May be subjected to unpleasant sights and odors, stressful situations, and hazardous or infectious agents, where judgment as to precautions that need to be taken is essential. Climate control and ambient temperature variances may be experienced and required by patient care and the needs of the surgical team. Exposure to limited amounts of radiation, hazardous chemicals or substances, and infectious disease processes is a possibility. Hours of duty may be irregular or unexpectedly extended due to patient needs.OSHA Exposure Classification:Job Classification I. Direct contact with blood or other body fluids to which universal precautions apply. Personal protective equipment is made available and must be worn.Qualification, Knowledge & Ability:Demonstrates eligibility for employment in the U.S.Bachelor of Science in Nursing is required.Licensed Registered Nurse in TXBLS, ACLS, and PALS certifications are required upon hire.Ability to relate and work effectively with others and willingness to participate in goal-setting and educational activities for own professional advancement and that of others.A minimum of five (5) years' recent nursing experience in a hospital setting is required.A minimum of 2 years of critical care nursing experience.Supervisory experience is preferred.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.