Hospitality Associate

Kasa is the leading tech‑enabled hotel and apartment brand, delivering high‑quality digital experiences through automation, AI‑driven pricing and data‑driven decision‑making. The Role As a Hospitality Associate on our Chicago Hospitality Team, you will serve as the heart of our onsite‑guest experience. Reporting to the Operations Manager, you will work closely with the Guest Experience and Property Operations teams to ensure seamless guest interactions. Day in the Life Guest Experience Welcoming and assisting guests, handling check‑in, and addressing immediate needs or special requests. Providing personalized local recommendations and insights. Operational Responsibilities Maintaining common areas and performing quality checks using the TechTool ‘Safety Culture’ after each clean. Preparing for guest arrivals and coordinating engagement events with housekeeping and maintenance teams. Responding to guest requests and resolving issues via the Task Management Tool ‘Breezeway’. Communication & Collaboration Communicating with the remote Guest Experience team through Slack and Kustomer to resolve issues quickly. Handling emergency situations such as lockouts or urgent requests. Experience & Qualifications Minimum 2 years in hospitality (or 2 years in customer service if hospitality experience is lacking). At least 1 year in guest service roles. Tech‑savvy with a strong affinity for technology and willingness to learn new systems. Flexible schedule, available for afternoons, evenings, weekends and holidays. Reliable transportation. Physical ability to lift up to 50 pounds. Consistent composure under pressure. Excellent communication and organizational skills. Success in One Year Consecutively reach monthly quality goals, becoming a top operations performer. Set a high bar for quality standards and guest satisfaction in the market. Become an invaluable resource beyond property operations knowledge. Benefits and Compensation Pay: Starting base pay between $20.00 and (range not specified). May include equity, bonuses, perks, benefits and Kasa Travel Credits. Paid Time Off: Full‑time hourly employees accrue PTO at a generous rate that increases with tenure. Health Coverage: Comprehensive health insurance options, including fertility coverage. Kasa Travel Credit: Employees receive free stays with Kasa and a discount for friends and family. Time Commitment Approximately 32‑40 hours per week. Schedule Flexible. Includes nights, weekends, and holidays. Equal Employment Opportunity Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including gender identity and sexual orientation), age, disability, national origin, veteran status or any other basis covered by law. All employment is decided based on qualifications, merit and business need. EEO Statement We are an E‑Verify participant. We will verify the identity and employment eligibility of all U.S. employees by matching the information provided on the Form I‑9 against SSA and DHS records. #J-18808-Ljbffr