Social Care Coordinator - Hybrid

Job Description

Job Description

Why Epicured?

Epicured is on a mission to combat and prevent chronic disease by translating scientific research into high-quality, medically tailored food solutions. Our evidence-based approach brings together clinical nutrition and culinary innovation to improve access, reduce health disparities, and support patients managing chronic conditions.

By joining our team, you will play a critical role in advancing Food as Medicine initiatives under New York’s Section 1115 Medicaid Waiver program—supporting members with unmet nutrition and social care needs.

Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology.

Position Overview

Epicured is hiring a Social Care Coordinator to support New York’s Medicaid Section 1115 Waiver program. In this role, you’ll schedule and support non-clinical assessments, navigate members to medically tailored nutrition services and other Health-Related Social Needs (HRSN) supports, and coordinate referrals across internal teams, community-based organizations (CBOs), and Social Care Network (SCN) partners.

This role, reporting to the Associate Director of Member Experience, is ideal for someone who is organized, detail-oriented, and comfortable managing member communications and compliant documentation in a fast-paced care coordination environment.

Key Responsibilities

• Complete training for total access to SCN Platforms

• Perform operating tasks – Member Intake into Epicured Management System (EMS)

• Schedule and support completion of non-clinical assessments and ensure timely follow-up

• Coordinate referrals across internal teams and external community-based organizations (CBOs) and Social Care Network (SCN) partners

• Provide member support on Inbound and Outbound contacts leveraging Five9 and other partner technology platforms

• Provide ongoing care management and engagement support to active members throughout their program participation

• Support closed-loop referral processes, including tracking, follow-up, and confirmation of service delivery

• Respond to member inquiries related to services, program participation, and billing coordination in a timely and professional manner

• Adhere to all applicable Medicaid, HIPAA, and NYS DOH privacy, compliance, and documentation standards

QualificationsRequired

• 3–5 years of customer service or member engagement experience

• Knowledge of Medicaid and/or HRSN programs

• Strong communication skills

• CRM or care management platform proficiency

• Problem-solving and active listening skills

Preferred

• Background in healthcare, care coordination, patient support, or community-based services

• Bilingual English/Spanish or multilingual candidates encouraged to apply (Spanish, French, Mandarin, Hindi)

Compensation & Benefits

Pay: $21–$23/hour, based on experience

Benefits:

• 401(k)

• Medical, dental, and vision insurance

• Employee meal discounts

Equal Opportunity Employer

• Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

• Apply through the job board. Questions may be directed to View email address on us.fitly.work.