Data Center Operations Specialist II

Hybrid - Ability to work remotely part of the week Travel No Work Shift Day Compensation Hourly base pay rate is $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description

SUMMARY

This position is responsible for media preparation, fulfillment verification processing, schedule loading, issue recognition and communication for the advertising sales back office. This position will work closely with other back office departments, sales support teams, vendors, and partners to ensure the highest levels of media fulfillment occur. Reports to Operations Supervisor.

RESPONSIBILITIES

Responsible for proper playback and verification of locally inserted commercials, including monitoring and adjusting video and audio levels to ensure highest quality of playback. Responsible for coordinating/supporting issue communications. Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems. Responsible for proper encoding of local advertisements for long form or short form digital insertion system. Able to make necessary adjustment to pre‑roll times, audio and video levels with regards to the insertion equipment to maintain good on‑air quality. Monitors all networks that air local advertising for audio and video quality. Communicate all equipment failures and technical errors. Work with external ad partners on actively identifying and resolving systemic playback issues. Work schedule: hybrid (one day per week) from Wednesday through Sunday, 5:00 AM – 2:00 PM. Schedule and work arrangement are subject to change based on business needs. Minimum Qualifications High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS Diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field. Requires strong knowledge of technical troubleshooting skills and ability to identify, document, and escalate hardware/software issues. Experience working with technical support teams or vendors to resolve problems. Familiarity with Digital Media Encoding and Ad Insertion Systems Excellent presentation and collaborative skills to work effectively with teams throughout the organization. Preferred Experience in broadcast television, cable, streaming, or media operations environments. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Benefits may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). Equal Opportunity Employer Cox Communications is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. #J-18808-Ljbffr Relha LLC