Account Operations Specialist II (Manheim)

Company: Cox Automotive – USA. Job Family: Vehicle Operations. Position: Account Operations Specialist II. Employment: Individual Contributor. Work Location: Specified Cox location. No remote work option. Travel: Not required. Work Shift: Day shift. Compensation: Hourly base pay $20.10–$30.10 per hour, with possible commission or incentive program. Job Overview Primary point of contact for resolving client issues for accounts ranging from simple to more complex, collaborating with auction teams and stakeholders. Responsible for providing exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with internal and external stakeholders. Responsibilities Coordinate sale vehicle run processes and maintain direct communication with auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. Build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, and complete estimates for reconditioning services. Coordinate and approve reconditioning services; conduct condition report and imaging audits to reduce risk of policy loss and goodwill expenses. Educate and act as liaison for clients on auction processes; recommend and upsell Manheim/CAI products and services based on client needs. Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally. Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines. Proficiency with Microsoft Office applications and other internal business platforms. Visibly demonstrate safety commitment by following all safety and health procedures and modeling related behaviors; actively participate in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned. Qualifications Minimum: High School Diploma or GED and 3 years’ experience in a related field; or alternative combinations such as a degree/certification beyond a HS diploma/GED in a related discipline, or 5 years’ experience in a related field. Safe driver; valid driver’s license required. Ability to build strong business relationships. Problem‑solving and de‑escalation skills. Strong organizational skills and ability to handle multiple tasks simultaneously. Excellent verbal and written communication skills. Self‑starter with ability to work with minimal supervision. Preferred: Prior experience with vehicle reconditioning or general auto body knowledge; ability to operate vehicles with standard and automatic transmission; Bachelor’s degree in a related discipline; strong knowledge of Salesforce, AS400, Workbench and Excel. Drug Testing Successful candidates must clear a pre‑employment drug test. Cox Automotive does not administer a pre‑employment drug test for marijuana for this position. The workplace is drug‑free; possession, use or being under the influence of illegal drugs during work hours, on company property and/or in company vehicles is prohibited. Benefits Minimum sixteen hours of paid time off per month. Seven paid holidays per year. Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave and parental leave. Health care insurance (medical, dental, vision). Retirement planning (401(k)). Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). Equal Employment Opportunity Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion, creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. #J-18808-Ljbffr CAI Cox Automotive Corp Svcs., LLC