Retail Store Manager

Job Description

Position Summary

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The Hair Shop Store Manager is responsible for leading the development of the overall performance of the store. This includes consistently achieving sales targets and KPI’s, creating a unique and engaging customer experience, recruiting and talent development, and overseeing store operations and merchandising standards. They will create a safe and positive work environment that upholds the company’s core values and brand vision.

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Essential Responsibilities

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Customer Experien ce

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• Acts as a brand ambassador, creating a store atmosphere that promotes the company culture and brand loyalty.
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• Aware of industry trends and communicates key customer insights to leadership
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• Identifies opportunities to improve the in-store experience to drive sales and traffic
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• Maintains a strong presence on the sales floor, observing team members to identify training opportunities
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• Creates and facilitates on-going training to ensure associates have an in-depth understanding of product knowledge, pricing, and promotions
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• Strives to consistently exceed customer service expectations, always putting the customer first, and quickly resolves all customer concerns
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• Takes initiative to build and maintain a local network of stylists and salons to drive brand awareness, customer acquisition and retention.
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Leadership/Development

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• Identify and recruit top talent and facilitate new hire onboarding
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• Drives retention of top talent by developing individual development plans and succession planning in partnership with leadership.
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• Demonstrates a strong business acumen and is able to effectively communicate business driving strategies to support store performance.
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• Develops and implements ways to consistently motivate team to achieve performance goals, KPI’s and uphold brand standards.
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• Develops management team within the store to create a positive work environment, demonstrating passion and commitment to the brand, team, and our customers
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• Leads by example and provides consistent, actionable feedback to develop and ensure the success of the team.
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Operations

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• Oversees all store operations, trains team and delegates to drive operational excellence and maximum efficiency.
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• Ensures adherence to all company policies and procedures to maintain a safe work environment.
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• Ensures store standards around repair and maintenance, cleanliness and organization are clear and maintained by store team.
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• Oversees inventory management to maintain inventory accuracy, timely and accurate receipt of product, and reduce shrink/loss.
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• Completes daily and weekly reporting and analyzes data to drive sales and profitability.
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• Meet payroll objectives by managing efficient store schedules that meet the needs of the business and partnering with leadership to manage headcount.
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• Maintains Visual Merchandising standards within store.
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Education & Experience Requirements

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• Minimum of 3 years retail store management experience
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• 3-5 years retail sales experience
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• Experience in beauty/hair
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• High School diploma/equivalent is required
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• Available to work weekends and holidays
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Knowledge & Skill Requir ements

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• Clear and effective verbal and written communication
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• Strong organizational skills with attention to detail
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• Takes initiative and is a self-starter
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• Ability to work in collaborative environment and build cross functional relationships
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• Be decisive and solution oriented
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• Demonstrates flexibility and agility in fast paced environment
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• Strong business acumen and knowledge of KPIs
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