Operations Support Specialist I

OBJECTIVE

The role of the Operations Support Specialist is to perform operational tasks to support 1 st and 3 rd Party business lines. This role will include but is not limited to inbound email support, generating standard client reporting, document retrieval and storage, and mailroom support.

PRIMARY JOB DUTIES

Monitor inbound customer email inboxes to ensure prompt, organized, and consistent responses, manage customer communications, including document requests, proof of payments, and account updates, and support the collections team by providing timely information and accurate system documentation Access client systems to retrieve and archive documents for agent ticketing and filing purposes; update customer accounts and provide requested documentation directly to customers Escalate requests for documentation from clients to ensure necessary information is available for debtor account review or collector action Prepare and distribute routine client reports in accordance with established schedules and requirements, ensure all reports include appropriate backup documentation and supporting correspondence to provide context and a comprehensive overview of account activity; collaborate with internal teams as needed to gather accurate data and ensure timely delivery to clients Provide backup support to the mailroom, including but not limited to printing and mailing physical letters, legal documents, and affidavits, as well as preparing printed materials for client presentations

SECONDARY JOB DUTIES

If assigned, prepare and distribute daily attendance reports to designated Cadex personnel to support departmental planning and the reassignment of responsibilities as needed to ensure operational coverage Monitor LiveVox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance Continuously seek opportunities for process improvement and propose ideas Perform general administrative support as needed, including data entry and documentation handling Foster effective communication and collaboration between countries and cultures within all regions Assist in Operation support project work as required Act as backup to other members of the Operations Support Department Maintain a high level of professionalism and confidentiality with all information entrusted with

OTHER JOB DUTIES

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK HOURS

It is essential that this position adhere to the assigned work schedule. This can be either a full-time or part-time position: Monday through Friday, typically between the hours of 6:00am to 6:00pm EST/EDT, subject to change with advanced notice. Schedules and hours required vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position.

TRAVEL

No travel is expected for this position.

WORK ENVIRONMENT

This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individuals remote work environment.

PHYSICAL DEMANDS )

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

EEO STATEMENT

Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status. Qualifications

COMPETENCIES

Proficient in navigating computer software and MS Office Time management and organization skills Problem solving skills Proficient communication and comprehension skills, including professional written and telephone communication Basic mathematical skills Basic telephone and calculator skills

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or general education degree (GED) and 1 – 3 years’ experience in a clerical, office, or administrative role

FLUENCY

This position requires fluency in the English language. ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS None required for this position. #J-18808-Ljbffr Cadex Solutions Corporation