Medical Receptionist

Job Title: Medical Receptionist
Location: Englewood, NJ (with travel to other locations as needed)
Schedule: Full-Time | Monday – Friday | 8:00 AM – 5:00 PM
PAY RANGE: OPM Pay Grade 4 (Hourly)
FLSA Status: Non-Exempt

SUMMARY: Serves as initial contact for all patients visiting the office. Welcomes patients and visitors, answers the telephone and any inquiries. Schedules appointments and keeps those appointments on time. Assists patients with completing necessary forms and documentation. Keeps a clean and calm reception area.

DUTIES AND RESPONSIBILITIES:
Greets patients immediately upon their arrival and provides excellent customer service.
Check patients in verifying demographics and insurance.
Directs patients to proper exam/treatment room.
Utilizes electronic health record for tasks assigned.
Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
Handles patient calls and effectively manages schedule.
Completes referrals and authorizations as needed.
Checks patients out and makes appointments as indicated.
Collects co-pays and patient payments.
Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
Clears messages each morning and delivers to appropriate practitioner.
Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
Keeps reception area organized.
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
Performs other related duties as assigned by management.

QUALIFICATIONS:
Excellent verbal and written communication.
Excellent multi-tasking and time management skills.
A high level of organizational skills.
Ability to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
Ability to establish and maintain effective working relationships with patients, medical and administrative staff.
Ability to work well independently and be detailed-oriented, but also interact well with a team.
Ability to understand and carry out written and oral instructions.
Proficiency in relevant computer hardware and software.
Superb customer service skills to provide ongoing support to patients and their families.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Commitment to excellence and high standards.
Versatility, flexibility, and a willingness to work within constantly changing priorities with
enthusiasm.
Bilingual skills a plus.
Professional appearance and demeanor are always required.

GENERAL EXPECTATIONS:
Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of team.
Committed to the constant pursuit of excellence and teamwork in improving the care of the patients.
Be punctual with scheduled work and use time appropriately.
Perform duties in a conscientious, cooperative manner.
Perform required amount of work in a timely fashion with a minimum of errors.
Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keeps information concerning Practice Operations, patients, and employees confidential.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires sitting and standing associated with a normal office environment. Manual dexterity is needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.

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