Patient Service Representative

Overview

Patient Service Representative

Full-Time

Monday-Friday

Hourly Range: $20-$24

Arlington Heights, IL

Working under general supervision, performs general medical office functions including but not limited to communicating with patients in a friendly and courteous manner. Excellent customer service and empathy is a must.


Responsibilities
• Answers phones for a fast paced office incoming calls and asks appropriate questions to assess patients' needs. Taking efficient messages with proper information. Obtains, receives and documents accurate and thorough information when taking messages or redirects calls appropriately. Schedules appointments as applicable. Average of 100-125 patients per day
• Works closely with clinical staff.
• Establish good communication with other departments, team members, other physician offices, hospitals, or patients in response to requests for information, follow up, or problem solving as needed.
• Ensures all insurance, demographic and eligibility information is in the system.
• Schedules return appointments for patients including for the infusion room
• Order entry as ordered by MD.
• Submits electronic tasks for pre-authorization of services and/or referrals.
• Schedules new treatments as directed by supervisor.
• Provides patients with appointment details such as time, location, directions, and instructions. Maintains and updates physician schedules ensuring patients are scheduled property. Works in conjunction with the nurses/P.A to accommodate scheduling requests.
• Provides coverage for other coworkers for lunches vacation and illness.
• Provides excellent customer service to patients and families. Demonstrates compassion and empathy.
• Monitors the receipt and indexing of faxes received, scans documents as needed. Sends faxes as ordered.
• Other duties as assigned or requested.


Qualifications
• High School Diploma or equivalent required. Minimum 1year medical office experience highly desired.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Ability to handle and prioritize work in a fast-paced environment and be able to multitask.

COMPETENCIES NEEDED:
• Proficient in medical terminology.
• Previous knowledge of Electronic Medical Records required
• Previous Oncology experience highly desired.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) highly desired.
• Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services to patients, families as well as physicians and other staff members.

About Illinois Cancer Specialists

Illinois Cancer Specialists (ICS) is dedicated to providing convenient, compassionate leading-edge cancer
care to patients in Chicago and the surrounding areas. With more than 30 years in practice and over 400
years of combined physician experience, ICS is changing the forefront of patient care. Our dedicated and
highly-skilled physicians and staff, who specialize in caring for patients with cancer and blood disorders,
provide unparalleled access to the most innovative, advanced therapies and latest technologies
throughout Chicago and the surrounding areas. With more than 20 board certified physicians, ICS offers
convenient, compassionate care in ten locations. For more information about Illinois Cancer Specialists
visit

Illinois Cancer Specialists is united in healing with The US Oncology Network, one of the nation's largest
networks of integrated, community-based oncology practices dedicated to advancing high-quality,
evidence-based cancer care. As an affiliate of The US Oncology Network, ICS is united with more than
1,000 physicians nationwide. Illinois Cancer Specialists participates in clinical trials through US Oncology
Research, which has played a role in approximately 60 FDA-approved cancer therapies, nearly one-third
of all cancer therapies approved by the FDA to date. For more information, visit