Customer Support Specialist (Bilingual Spanish)
AutoTec, LLC
- Customer Support Specialist (Bilingual Spanish)Hot JobHeadquarters - Birmingham, AL 35209## OverviewSalary Range$21.00## Description**Summary:**Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.**Responsibilities:*** Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day* Monitor quality of documents and enter missing information into the AuctionACCESS system* Assist customers/answer questions about the system including routine and non-standard questions* Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements* Use phone tracking software to manage calls and log activity – note caller information and progress on issues* Serve as first line contact for troubleshooting problems with hardware* Work with co-workers – backup others, troubleshoot problems## Qualifications**Requirements:*** High school diploma or equivalent* Knowledge of Microsoft Office products* Strong service orientation skills* Excellent verbal and written communication skills and data entry* Able to manage multiple tasks**Pluses:*** Experience in a call center* Automotive or auction experience* Fluent in Spanish* Associates degree or related experience preferred* ort effective department performance
- J-18808-Ljbffr AutoTec, LLC
Vacancy posted 2 days ago
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