Account Director

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Account Director – JLLWhat this job involves:The Account Director serves as the top leadership role on client accounts within JLL Work Dynamics, developing and implementing comprehensive account plans that delight clients and ensure healthy long-term relationships. This executive leader anticipates client needs, delivers exceptional performance on key indicators, and builds high-performing teams that drive operational excellence while keeping employees engaged and thriving. You'll lead transformational client relationships for Fortune 500 companies, managing comprehensive facility management solutions with a focus on R&D/Technology clients with cleanroom operations, project management, and strategic occupancy management.What your day-to-day will look like:Developing comprehensive account visions that align client objectives with JLL's strategic goals and service capabilities, particularly for R&D and technology environmentsBuilding and mentoring diverse, high-performing teams while advancing inclusion priorities through focused talent planning in 24x7 operational environmentsManaging complex client relationships in cleanroom and critical facility environments requiring ISO classification compliance and contamination controlAnalyzing customer behavior data and industry trends to identify expansion opportunities and drive account growthOverseeing financial performance including full P&L accountability, budget development, forecasting, variance management, and cost controlCollaborating with Work Dynamics leadership to translate firm strategy into actionable business opportunitiesDelivering exceptional client service through proactive stakeholder engagement and continuous feedback integrationLeading project management initiatives with approximately $8M annual spendProviding strategic occupancy planning and managementRequired Qualifications:Must Have:Cleanroom Experience: Direct, hands-on experience managing or supporting cleanroom environments, including ISO classifications, gowning/degowning protocols, and contamination control discipline required to keep classified spaces compliant without disrupting active R&D work24x7 Operations Experience: Proven ability to lead round-the-clock facility operations: staffing coverage models, shift handoffs, on-call escalation, and after-hours emergency response ensuring critical R&D and cleanroom infrastructure never goes unmonitoredFinancial Responsibility: Full P&L accountability for the account, including budget development, forecasting, variance management, and cost control, with attention to how capital/expense decisions affect cleanroom uptime and complianceExcellent Communications: Strong verbal and written communication skills across all levels, able to translate technical facilities detail into clear, executive-ready updates while communicating precisely with technicians, engineers, and third-party partners on the groundEngineering & Technical Experience: Strong technical/engineering background, ideally with critical facilities or MEP systems exposure, enabling credible oversight of HVAC, electrical, and controls work and informed decisions on technical vendor recommendationsExperience Managing a Highly Technical Operation: Demonstrated success leading complex, technically demanding operations—not just administratively overseeing a site, but understanding the systems, risks, and operational nuances well enough to make sound judgment calls under pressureStrong People Management Skills: Demonstrated success leading people responsible for managing complex, technically demanding operations—proven good hiring judgment and managing to a high-performance levelBachelor's degree with comprehensive business experience across multiple functionsPreferred Qualifications:Nice to Have:Project Management Experience: The scope of work includes Project Management with approximately $8M per year spendStrategic Occupancy Management: Experience in strategic planning and occupancy planningHigh-performing capabilities in financial management and cost controlMBA or post-graduate studiesExperience with complex, large, and heavily matrixed organizationsCommercial real estate industry trend awareness and data-driven decision makingTransformational leadership experience leading change with energy and resilienceTrack record of making complex decisions and taking calculated risks in growth environmentsLocation: 5 days Onsite - San JoseThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:180,000.00 – 240,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –San Jose, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: San Jose, CAType: Full time