IT Service Desk Specialist

Join our client's IT team and become the face of technology support for employees across the organization. This is an opportunity to make a daily impact by delivering exceptional customer experiences while supporting a modern Microsoft-based environment. If you take pride in creating a world-class support experience and enjoy helping others succeed, this role offers meaningful visibility and growth potential.

• Three healthcare plan options with tiers available to cover yourself through your whole family.
• Two dental plan options to address the coverage needs of you and/or your family.
• A vision plan through one of the most well-known and comprehensive vision insurance providers.
• Upon meeting eligibility requirements, the opportunity to participate in ITAC's retirement plan.
• Weekly pay via direct deposit or a pay card.

• $27/hr

• Provide first and second-level IT support.
• Troubleshoot hardware, software, and connectivity issues.
• Support Microsoft 365, Active Directory, and Intune environments.
• Configure and deploy laptops, printers, and mobile devices.
• Deliver onsite and remote support to employees.
• Maintain ticket documentation and knowledge base articles.
• Create an exceptional onboarding experience for new hires.

• Outstanding customer service mindset.
• Experience supporting Azure Active Directory authentication and user management.
• Ability to support cloud-based applications.
• ITSM and ITIL experience.
• Strong attention to detail and professional presentation.
• Ability to manage tickets, calls, and chats simultaneously.