Insurance Customer Service Representative

Job Description

Job Description

Are you looking for a meaningful career in a local business that has national brand support that people recognize and trust?

As a Customer Service Representative in a local Allstate agency, you will play an essential role in supporting customers, strengthening community relationships, and serving as a reliable point of contact. Youll use your insurance knowledge to help customers understand their coverage, navigate policy changes, and feel confident in the protection they have. Your focus will be on delivering exceptional service, responding to inquiries with care and accuracy, and ensuring every customer feels valued and supported. By providing clear guidance and building trust, youll contribute to a positive customer experience and help the agency maintain strong, longlasting relationships within the community.

Responsibilities

• Policy Servicing: explain coverage, update policyholder information, and process policy changes
• Customer Interaction: respond to inquiries about coverage, billing, and claim status
• Recommend policy adjustments or additional products to clients
• Maintain accurate records of customer interactions
• Assist with renewals with the option to advance to Sales Support
• Handle complaints, resolving billing disputes, and assist with, or initiate, the claim process

Benefits include:

• Comprehensive on-the-job training & development
• Sign On Bonus $500 if meeting criteria's
• Flexible Schedule
• Paid Time Off
• Positive work environment
• Free Food & Snacks

Job Qualifications

• Bi-Ligual Spanish Speaker preferred, but not required
• Strong interest in a customer service career customer service insurance experience preferred
• Prior insurance experience required
• Property and Casualty and/or Life and Health license(s) to service insurance upon hire
• Confident, motivated individual who works well independently
• Able to multi-task, follow through, and follow-up
• Have excellent verbal and written communication skills

Disclosure: Each agency is different in how their staff, book of business, sales process, and compensation is structured. Compensation is typically offered as base plus commission and will depend on the agency and your experience. Actual benefits offered will vary per agency and may not include the benefits listed above.

Good Work. Good Life. Good Hands
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.

The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. 2021 Allstate Insurance Co.