Call Center Representative

Essig Plumbing & Heating, LLC

Job Description

Health, Dental, and Vision Insurance
Paid Time Off
401K Retirement Plan

Essig Plumbing & Heating, LLC is in search of experienced Call Center Representatives to add to our team.

Essig Plumbing & Heating LLC is one of the fastest growing and top rated HVAC service companies in Berks county. Due to rapid growth, we are looking to hire immediately and have great advancement opportunities available. If you are hardworking, honest and take pride in providing excellent customer service we are looking for you!

Why Work for Essig:

Paid Time Off!
Health, Dental, Vision and Life Insurance
Managers work with your schedule – We are a Family Sensitive workplace and believe in balance
Opportunity for Advancement! We are a fast growing company that believes in growing our employees and hiring from within first

The role of the Call Center Representative is to book service appointments and do whatever is necessary to promote customer satisfaction.

QUALIFICATIONS

Develop a proven track record in customer service
IT competent; good typist and proficient with phone systems
Experience with CRM software
Ability to build trust and demonstrate empathy
Detailed oriented with strong organizational and communication skills
Team oriented: teachable; earned respect
Believes in, promotes, and lives out the company’s visions and values

JOB DUTIES

Convert incoming customer calls into booked service appointments
Deliver call scripts with an authentic cadence; be clear, compelling and personable
Respond to customer requests, resolving issues and promoting the brand
Be professional and establish customer rapport
Participate in training to boost booked calls and practice outbound calling
Adhere to the company’s plan for resolving customer complaints quickly and favorably
Maintain and update customer database with complete and accurate information
Plant the seed for the Essig Service Partner Plan
Responsible to meet the needs of the 3-Day Call Board

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Vacancy posted 22 days ago

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