TSSO Operational Intelligence Lead

TSSO Operational Intelligence Lead JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview The TSSO Operational Intelligence Lead will drive strategic data and analytics initiatives across Technical Services & Sustainable Operations (TSSO), establishing data-driven foundations that enhance operational excellence and accelerate innovation. This role serves as the strategic leader for asset data, analytics, and reporting capabilities across TSSO. Key Responsibilities Performance Management & Reporting Support TSSO non-financial performance reporting by mapping data sources and facilitating efficient reporting methodologies Develop and maintain executive, non-enterprise dashboards and reporting frameworks that track operational performance across all TSSO functions Asset Readiness Project (ARP) Support ARP analytics and ongoing dashboard updates, including scorecard, tracker, and advanced statistics Ensure critical access to EDP for data extracts by leading integration with technical delivery teams Lead vital development of preventive maintenance (PM) identification using automated data models to improve data accuracy and asset management Troubleshoot Property Hub data discrepancies core to ARP initiatives Conduct ADQ NextGen dashboard variance analyses and reconciliation to ensure data integrity Drive ARP data model development and implementation to instill confidence in analytics results and data utilization Partner with and train Analytics Services team on advanced analytical tools to build organizational capability and ensure scalability E2E LCAM Optimal Process Establish access to all data across the LCAM ecosystem and EDP tables, enabling comprehensive asset lifecycle analytics Support data integration across lifecycle milestones to support seamless data integration across operational workflows Lead in ensuring proper governance of data standards Provide expertise in automated data processing for OnePM load files to enhance client delivery Drive integration of data topology for LCAM outcomes, ensuring consistency and reliability Support prioritization of tech stack and Business Requirements Documents (BRDs) to ensure timely development and deployment of technology WPM TSSO Data Ownership & Governance Support data integration across delivery teams and workflows to achieve efficiencies that drive margin Ensure proper governance of WPM and TSSO data standards and quality frameworks Translate business (FM) needs into actionable technology requirements and data solutions Data & Analytics Program Leadership Provide strategic leadership of the data and analytics roadmap aligned with TSSO and enterprise objectives, contributing to Accelerate 2030 Own and prioritize TSSO advanced analytics initiatives to democratize data capabilities and enable operational efficiencies Coordinate analytics teams to avoid redundant work and maximize efficiency Ensure data governance and security frameworks meet enterprise standards Lead TSSO Data Model development to streamline organization goals and enable scalability and operational excellence Develop advanced analytical roadmap for operational excellence and continuous improvement Qualifications Required Experience 8+ years of progressive experience in data management, analytics, or operational technology implementation within large-scale operations 5+ years in leadership roles managing or partnering with analytics teams to drive operations excellence Proven track record of delivering enterprise-grade analytics solutions and performance reporting systems Deep expertise in advanced data analytics technologies and their practical operational applications Strong background in data governance, data quality management, and enterprise data architecture Experience with real estate operations, facilities management, or transaction services preferred Technical Skills Advanced proficiency in data analytics tools and platforms (Python, R, SQL, Power BI, Tableau) Experience with cloud data platforms and modern data stack technologies Knowledge of EDP (Enterprise Data Platform) or similar enterprise data warehousing solutions Familiarity with API integrations, data pipelines, and ETL processes Understanding of data governance, risk management, and responsible data practices Leadership & Business Capabilities Strategic thinking with ability to translate business needs into technical solutions Strong stakeholder management and executive communication skills Proven ability to build and lead high-performing technical teams Change management expertise with track record of driving adoption of new technologies Strong project management skills with ability to manage multiple complex initiatives simultaneously Core Competencies Analytical mindset with exceptional problem-solving abilities Business acumen with understanding of operational efficiency drivers Collaborative approach with ability to partner across diverse teams Innovation-focused with continuous improvement orientation Strong attention to detail while maintaining strategic perspective Success Metrics Accurate, timely support of TSSO performance reporting Successful implementation of data and analytics initiatives supporting ARP and LCAM programs Improved data quality and governance across TSSO operations Enhanced decision-making capabilities through advanced analytics Team capability development and adoption of advanced analytical tools Achievement of operational efficiency targets through data-driven insights About TSSO Innovation & Optimization The Innovation & Optimization platform drives transformational change across TSSO through strategic deployment of technology, data analytics, and process excellence. This role is central to building the analytical foundation that will power TSSO's growth and ability to deliver world-class technical services. JLL is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment for all employees. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 135,000.00 – 155,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –New York, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay JLL