Medical Support Assistant (Advanced)

Job TitleDutiesTotal Rewards of an Allied Health Professional Duties include, but not limited to:Schedules appointments in accordance with VHA Directive 1230 and VHA Directive 1232 (2); includes cancels, re-schedules, and no show patient appointments and/or consults.Tracks and manages of consults (active/pending), Recall List (Delinquent), Return to Clinic Order Query from ISS (Integrated Scheduling Solutions), CTM (Consult Tracking Manager), VISTA (Vista R-3) for accurate dispositioning daily.Ensures appropriate patient actions are taken within ISS (Integrated Scheduling Solutions) (scheduling, check-in, check-out, and no-shows) and in CPRS (clearing/reviewing alerts and signing off on notes entered) daily.Extracts medical information from electronic records when requested by Providers, Social Workers, Nurses, and Supervisors for patient education purposes only while maintaining HIPPA standards.Timely receives and directs patients and visitors, in person and by telephone (ACD), answering routine inquiries, and making appropriate referrals of questions concerning patients' care.Verifies and updates patient demographics to include capturing of insurance data via ICB Web.Ensures patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through AudioCare, VeText, ISS, CTM etc.).Monitors and maintains the delinquent recall, insurance capture buffer exception list and proper use of Vet Link for clinics assigned.Coordinates patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel Staff.Provides information on medical center policies and procedures.Notifies Supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.Provides feedback to providers when additional information or scheduling is required.Educates veterans on wait time versus community care wait times.Makes first (phone), second (letter) and third (Mental Health) contact with veteran.Responsible for same day actions of all consult management for the facility to include running DST (Decision Support Tool) through the accurate use of the consult toolbox.Work Schedule: Monday-Friday, 8:00am-4:30pmRecruitment/Relocation Incentives (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 61745FPermanent Change of Station (PCS): Not Authorized