Front Office Treatment Coordinator (ID #531976)

Front Office Treatment Coordinator

Bakersfield, CA

Pay: $22.00 per hour

Schedule: Monday-Friday, 8:00 am - 5:00 pm

About the Role: The Front Office Treatment Coordinator provides excellent customer service to patients while supporting the daily administrative and scheduling needs of the dental office. This position works closely with patients to explain treatment plans, coordinate appointments, review insurance benefits and financial options, and ensure a positive patient experience.

Core Responsibilities:

• Greet and check in patients in a friendly and professional manner.
• Answer incoming calls and assist with patient questions.
• Schedule and confirm appointments.
• Present and explain dental treatment plans, procedures, costs, and payment options.
• Coordinate follow-up appointments and recommended treatments.
• Verify dental insurance eligibility, benefits, and coverage.
• Provide estimates of patient financial responsibility.
• Collect copays, deductibles, and other payments.
• Assist with insurance claims and authorizations.
• Follow up on unscheduled or incomplete treatment.
• Maintain accurate patient records and insurance information.
• Communicate effectively with dentists, hygienists, dental assistants, and office staff.
• Maintain patient confidentiality and follow HIPAA requirements.
• Assist with additional front-office duties as needed.

Required Qualifications:

• Ability to multitask effectively in an office environment
• Attention to detail in handling clerical and organizational tasks
• Basic computer skills, including Microsoft Office (Word, Excel, Outlook)
• Customer service experience and phone etiquette
• Experience with reception or front desk duties
• 12 years of dental front office or treatment coordinator experience required
• Bilingual in English/Spanish required
• Strong communication and customer service skills
• Knowledge of dental insurance and terminology preferred

Office setting with typical clerical physical activities; tier 1 - up to 10 lbs lifting capacity

Fair Chance & Background Checks: This position may require a background check consistent with applicable law. We comply with all Fair Chance, Ban-the-Box, and applicant rights laws. Reasonable Accommodation: We provide reasonable accommodations for qualified individuals with disabilities and for religious beliefs or practices in accordance with applicable law. Eligible employees may receive benefits required by applicable federal, state, or local law. Additional benefit eligibility, if any, is determined by Company policy, applicable benefit plans, the employee's classification, work location, and assignment. The Company reserves the right to modify the duties, responsibilities, qualifications, compensation, benefits, and other terms of employment at any time consistent with applicable law. Nothing in this job posting creates a contract of employment. Employment is at will where permitted by law. Partners Personnel is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.