Computer Support Technician III

Job Title Computer Support Technician III Compensation Up to $68,049 per year Job Type Full time (40‑hour work week) Job Description As a Computer Support Technician III with OMES you will enjoy generous leave benefits and a comprehensive benefit package. You will provide advanced technical leadership, escalation support, and enterprise endpoint subject‑matter expertise. Position Summary The role focuses on complex troubleshooting, operational leadership, process improvement, endpoint standards, and enterprise support coordination across all hardware and software platforms. You will collaborate with the Project Manager, network and security teams, and manage asset lifecycles to ensure high‑quality service delivery to end users. Position Responsibilities Serve as the primary escalation point for advanced endpoint, hardware, and enterprise support issues within the agency. Provide day‑to‑day mentorship, technical guidance, and collaborative support to frontline technician staff. Assist the Project Manager in developing operational standards, support procedures, and technical documentation. Lead localized troubleshooting efforts involving operating systems, hardware provisioning, and enterprise core applications. Deliver high‑touch user assistance, training, and rapid response to maintain service delivery standards. Manage comprehensive asset tracking projects via ServiceNow, maintain accurate hardware inventories, and handle hardware ordering and vendor quotes. Coordinate and execute delivery, configuration, and setup of new hardware during large‑scale laptop and workstation refreshes. Partner with Network Operations and Security teams to assist with system maintenance, access troubleshooting, and secure application implementations. Manage the technical onboarding and off‑boarding processes for new employees. Participate in development, testing, and implementation of agency‑specific applications and software utilities. Utilize ServiceNow for incident management, service requests, asset tracking, and comprehensive ticket documentation. Adhere to established service level agreements and customer service expectations. Monitor support trends, escalations, and recurring incidents to identify root causes and operational improvements. Participate in scheduled on‑call escalation rotations and critical incident response activities as required. Education and Experience Minimum: Bachelor’s degree and five (5) or more years of relevant experience; or Associate’s degree and seven (7) or more years; or High School Diploma or GED and nine (9) or more years; or an equivalent combination with equal substitution of one year of education for each year of experience. Required Skills and Experience Advanced enterprise endpoint troubleshooting, hardware diagnostics, and tier‑escalation experience. Strong experience supporting Windows, macOS, and mobile operating systems in enterprise environments. Proven experience leading technical support operations, coordinating team tasks, and mentoring support staff. Direct experience using ServiceNow or a similar enterprise ticketing system for incident and asset management. Strong interpersonal, communication, and time‑management skills with a focus on customer service excellence. Preferred Skills and Experience Familiarity with Microsoft Intune, Active Directory, and Microsoft 365 identity services. Experience handling hardware lifecycle management, vendor quoting, and asset tracking workflows. Experience working in large‑scale public sector or government IT enterprise environments. Relevant technical certifications (CompTIA A+, Network+, Security+, Microsoft, or similar). Physical Demands and Work Environment Work is performed in an office environment with moderate noise levels. Requires extended periods of sitting, computer use, and phone communication. Occasional standing, walking, and reaching may be required. Must be able to lift and transport equipment weighing up to 30 pounds. Requires travel between state agency locations based on operational needs. Schedule Full‑time, 40 hours per week. Equal Opportunity Employer OMES is an Equal Opportunity Employer. The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Reasonable accommodation to individuals with disabilities may be provided upon request. #J-18808-Ljbffr 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV