Customer Service Representative - Sample Receiving

Job Description

Job Description

Customer Service Representative – Sample Receiving (Direct Hire)

Portland, OR 97210 (100% Onsite)
$22.00/hour (not posted publicly)
Monday–Friday, 8:00am–6:00pm (schedule may vary)
Direct Hire Opportunity

About the Role

We are seeking a detail-oriented Customer Service Representative – Sample Receiving to join a fast-paced laboratory environment in Portland, OR. This role is essential in ensuring accurate intake, tracking, and communication of client samples within our laboratory systems.

You will serve as a key point of contact for clients while supporting internal lab operations, ensuring accuracy, efficiency, and exceptional service throughout the sample receiving process.

What You’ll Do

• Manage incoming client requests and coordinate sample receiving workflows from intake through system entry
• Enter and verify sample information using laboratory systems (LIMS/SAP) with high accuracy
• Assign unique sample IDs and ensure all documentation aligns with client submission forms
• Communicate with clients regarding sample status, receipt confirmation, and general inquiries
• Coordinate with lab staff to ensure timely processing and workflow efficiency
• Prepare and send sample receipt confirmations and related communications
• Generate or verify pricing quotes as needed
• Maintain accurate client records, logs, and documentation
• Identify and escalate issues related to sample tracking or system discrepancies
• Support continuous improvement efforts to enhance efficiency and service quality

What We’re Looking For

• Strong customer service experience in a professional or technical environment
• Excellent data entry skills with a high level of accuracy and attention to detail
• Ability to multitask and manage time-sensitive requests in a fast-paced setting
• Strong written and verbal communication skills
• Comfortable working with databases, systems, and computer-based workflows
• Ability to follow procedures and maintain compliance standards
• Prior experience in laboratory, healthcare, logistics, or administrative support is a plus

Why Join Us

We offer a comprehensive and competitive benefits package, including:

• Medical, dental, and vision insurance
• Employer-paid premiums (employee coverage fully paid; high dependent coverage support)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA)
• Life insurance, disability coverage, and supplemental benefits
• LegalShield / IDShield protection options
• 401(k) with company match
• Generous Paid Time Off (PTO)
• 13 paid holidays annually
• Employee discount partnerships (including Adidas and Columbia employee store access)
• Long-standing bonus program (historically equivalent to approximately one month’s salary when awarded)

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

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