Senior Clubhouse Director

Senior Clubhouse Director

The Senior Clubhouse Director is responsible for the overall management and operations of the entire Shadyside Clubhouse, serving as the leader of the staff and primary liaison to families, partners, and the community. The Senior Clubhouse Director is focused on creating and fostering a positive culture for staff while ensuring a safe, fun, and inclusive environment that results in a high quality Club experience for youth. Additionally, the position is responsible for the recruitment and oversight of staff, youth members, volunteers, partners, and rentals to ensure the Clubhouse is a vibrant and active community asset.

This dynamic position requires someone who loves leading a team, collaborating with multiple internal and external stakeholders, and coordinating schedules/budgets. Additionally the role hires, supervises and trains staff (total staff can range from 5-15 depending on the season), handles personnel issues in collaboration with HR, manages the facility, actively engages and supports the Clubhouse Advisory Board and builds cohesive relationships with program staff, community partners, families, donors, volunteers, and administration.

This individual will develop and implement a plan to increase and/or maintain the Club's daily attendance by focusing on membership recruitment, retention, and building the Clubhouse's presence in the community. Continue to grow existing long term partnerships with Pittsburgh Hardball Academy Inc. to coordinate youth services in partnerships. This position will work closely with the program team to schedule and coordinate activities for afterschool/sports camp, teens, sports, and STEAM. This position reports to the VP of Operations and will work collaboratively with the VP of Advancement, VP of Teen Programs & Partnerships, and President & CEO to advance organizational priorities at the Clubhouse.

Responsibilities

Leadership

• Establish Clubhouse schedule, activities and services that prepare youth for success
• Ensure oversight of programs & staff at all times, fostering a healthy, safe environment, with well-maintained facilities, equipment and supplies.
• Lead by example through positive communications and behaviors
• Provide leadership and direction to ensure the effective operation and delivery of programs within the Clubhouse and community.
• Ensure the implementation of youth programs, services and activities that meet the requirements of all guidelines and grants
• Ensure establishment of and adherence to policies and procedures

Advancement

• Responsible for growing enrollment for programs through sound recruiting and outreach practices.
• Attends relevant community and school meetings; participates in local councils, roundtables, committees, and other collaborative opportunities.
• Support planning of fundraising events, youth fundraisers and collaborate with the advancement team on all marketing materials, tours and social media.
• Establishes and maintains purposeful and positive relationships with members, families, staff, community service providers, and community stakeholders.
• Build a positive relationship between local School District's that the Clubhouse serves and BGCWPA by scheduling and attending regular meetings with both school and district level leadership.
• Serves as the ambassador for the organizational culture, ensuring that the Club's mission, vision, and values are upheld and embedded in all aspects of the program.
• Supervise volunteers and be accountable for BGCA compliance regarding standards on volunteers within your Clubhouse.
• Partner with the advancement team to develop and distribute marketing promotional materials, plan events/local fundraisers and cultivate both individual and corporate donors.
• Manage the local Advisory Committee in partnership with the President & CEO and Vice President, Advancement.

Program & Operations

• Ensure seasonal program schedules (fall, spring, winter, and summer) are established and approved in coordination and collaboration with the staff leads from the, K-12 Afterschool/Sports Camp, Teens, Sports, STEAM Departments, and external partnerships/rentals to optimize shared space in the building and cross promote programming.
• Plans and ensures that the environment, programs, and services prepare youth for success and programs delivered result in positive outcomes.
• Establishes annual membership goals including Registered Members, Youth Served, Outreach, Average Daily Attendance (ADA), and member retention
• Coordinate with all rentals and partners to ensure their activities are staffed accordingly included on the schedule in partnership with the BGCWPA Athletic Director.
• Addresses the future needs of the program and stakeholders through creative problem solving, informed risk taking, solution focused, and fostering new ideas.
• Resolves conflicts, disputes and/or concerns of staff, Club members, volunteers, and/or parents.
• Ensures a safe, clean, organized, and positive environment is created and maintained producing a sense of physical and emotional safety and belonging for all Club members, staff and visitors.
• Provides regular performance feedback, counseling, mentoring, training, and coaching for all Club staff, including conducting required performance evaluations and goal-setting processes.
• Ensure a healthy and safe environment; ensure facilities, equipment and supplies are maintained and in proper working order by partnering and coordinating with the Facilities Engineer.
• Manages administrative and operational processes, oversees expenses for building maintenance and repair, equipment, and other facility items and vehicles.
• Follow all BGCA Regulations, and CACFP and SFSP Food Program policies and procedures in partnership with the Greater Pittsburgh Food Bank.

Management & Supervision

• Supervise the performance, including annual review process, of assigned program employees and volunteers; ensure a productive positive work environment
• Manage budgets, expenses and have a good understanding on locally generated revenue; follow all BGCWPA finance policies and procedures
• Host weekly staff meetings and informal on the job regular staff training
• Family engagement with regular family communications.
• Complete any and all administrative tasks.
• Participate in BGCWPA strategic planning sessions and staff meetings
• Assist other employees in establishing a friendly, cooperative relationship with public and private agencies in the area that are serviced by the organization
• Collaborate with Training Coordinator and Compliance Director on staff training and development
• Manages and fulfills grant requirements
• Oversees Member Management Database System (Procare School Works) and all required data and reporting.
• Establishes and monitors asset management procedures and inventory control for the Clubhouse.
• Oversees, manages and approves all financial transactions including credit card usage, payroll approvals and participant timecards.
• Ensures that transportation protocols and guidelines are followed.
• Initiate the Emergency Response Policy and conduct safety inspections to ensure preparedness.
• Support the recruitment and interview process for all new Clubhouse hires; maintains local copies of records and actively follows new hire on-boarding plans
• Update and maintain skills in use of current computer information and technology
• Maintain weekly youth enrollment
• Report on and actively participate in diversity, equity and inclusion practices and opportunities

Qualifications

Requirements

• Bachelor's degree from an accredited college or university and/or 10+ years leadership experience in nonprofit management, facility management, and/or youth programming
• 5 years of experience as a business manager or coordinator of a youth program or child care facility with demonstrated ability to supervise staff, budgets and collaborate with an administrative team
• 3 years or more of experience in nonprofit management or community development
• 3 years of experience in direct management of employees
• High level of proficiency with using educational technologies to develop engaging learning and enrichment experiences for youth
• Advanced positive customer service skills needed.
• Ability to recruit, train, supervise and motivate staff.
• Strong verbal and written communication skills.
• Demonstrated ability to recruit, retain and lead program employees.
• Strong time management, organization, and project prioritization skills are a must
• Proficient in Google Suite.
• The usual and customary methods of performing the jobs function require the following physical demands: lifting & carrying up to 50 pounds, pushing, any/or pulling, climbing to include steps, balancing, stooping, standing, sitting, kneeling, crawling, crouching, and signification fine fingered dexterity. Ability to tolerate environmental conditions: air conditioning, heat, dust fumes, noise, close quarters, etc.
• Must be able to work a flexible schedule, which may include evenings, weekends and/or holidays.
• Experience with a rapidly growing and changing organization.
• Hold a valid drivers' license.
• Perform all additional duties and tasks assigned by leadership/supervisors.