TCSEPP Coordinator (Case Manager): Social Work Research & Public Service - UTK

Job Description The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). The Coordinator builds an evidence‑informed and trauma‑informed practice to assist non‑custodial parents involved with the child support system in Obion & Weakley Counties, TN. This grant‑funded position requires supporting parents to overcome barriers to employment, become stable, obtain employment, pay child support, and become self‑sufficient and active parents. Responsibilities Determine participant eligibility and assess barriers, making appropriate referrals for identified barriers. Develop individual action plans and provide one‑on‑one case management to assist participants with job readiness activities and emotional support. Maintain accurate records of all participant interactions in TCSES, Apricot, Excel spreadsheets, etc. Monitor participants’ child support eligibility and payments, program involvement, compliance, and employment. Develop and maintain partnerships with local agencies to assist participants with barriers to employment. Attend community interagency meetings to learn about and share available resources and information. Participate in partner meetings. Provide regular updates to Child Support staff and attorneys on participant progress. Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants. Participate in job/resource fairs. Perform fiscal tasks including One Card reconciliation, uploading and documenting receipts, monthly gift card reconciliation, and travel reports. Qualifications Required Qualifications Two years of customer/client (case management) experience. Candidates with a bachelor’s degree and an additional two years of experience may be considered. Bachelor’s Degree. Valid driver’s license, automobile at disposal, and current automobile liability policy with continuous coverage. Legal authorization to work in the United States on a full‑time basis without sponsorship. Skills and Abilities Ability to assess participant needs. Ability to develop positive, trusting relationships with participants and provide emotional support. Ability to positively interact with partners including child support, court, attorneys, etc. Ability to promote the program to potential participants, partners, and employers. Ability to advocate for participants. Ability to work independently and within a team setting. Ability to travel to multiple counties to serve participants. Ability to adapt to changing project needs. Excellent oral communication skills. Proficiency with Microsoft Office. Experience with data management systems. Preferred Qualifications Experience working with non‑custodial parents and/or employment programs. Experience collaborating with community groups and/or social service organizations. Work Location Hybrid position requiring travel to Obion & Weakley Counties, TN. Applicants must live within one hour of these counties. Compensation and Benefits UT market range: 07 Anticipated hiring range: $50,000 UT Benefits available. Application Requirements Resume Cover Letter #J-18808-Ljbffr