ERP D365 (WMS) Support Analyst

Our manufacturing client in Kennesaw, GA is seeking an ERP (D365) Support Analyst for their team that will focus on WMS support. This is a full-time onsite role at their office. Responsibilities: Independently diagnose and resolve issues in: D365, with emphasis on Supply Chain Management modules; Procurement and Sourcing, Sales and Marketing, EDI, Inventory management, and Planning optimization D365-related integrations and operational flows (WMS, EDI, commerce, payment connectors) Troubleshoot issues across process, data, and integration boundaries to identify root causes and drive resolution. Support critical operational systems used by warehouse, logistics, finance, and customer service teams. Ensure timely resolution of issues impacting order processing, inventory movement, and fulfillment operations. Participate in incident response for high-impact operational disruptions affecting warehouse or order flow. Contribute to internal knowledge sharing by improving troubleshooting documentation, playbooks, and support standards across the application support function. Support testing and validation of configuration or release changes affecting supported applications. Assist with troubleshooting production issues following deployments or system updates. Coordinate small configuration changes with the application team to avoid conflicts and support clean releases. Manage vendor escalations when needed by packaging evidence, owning the case lifecycle, and driving to closure. Requirements: 3+ years of experience in application support, ERP support, or business systems support. Microsoft Dynamics 365 experience, particularly Supply Chain modules such as inventory, procurement and landed cost, pricing/discounts, and sales order management. Proven ability to troubleshoot ambiguous issues across process, data, and integration boundaries and drive to resolution. Comfort with data investigation (querying, reconciliation, validating expected outcomes) and writing clear root cause summaries. Experience operating within a structured support environment (SLAs, escalation paths, issue response, and post-issue follow-up). #J-18808-Ljbffr Atrium