Desktop Support Specialist

Job Type: Full-time Responsibilities Analyze, prioritize, and timely resolve help desk tickets across multiple technologies. Install, configure, test, maintain, monitor, and troubleshoot end‑user hardware, network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels. Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. Conduct operating system troubleshooting, installation, patching, and upgrades for Apple OSX and Microsoft Windows. Manage new employee set‑up and termination processes. Create and manage Active Directory and Azure Active Directory user profiles and passwords. Manage two‑factor security authentication access for third‑party tools such as Slack, Zoom, and Office. Install, configure, troubleshoot, and support Microsoft 365 product suite. Manage Azure (Entra) user groups, distribution lists, license access. Install and troubleshoot internal applications. Research and apply knowledge of security issues related to operating systems and patching. Manage threat detection applications such as Microsoft Defender and Malware Bytes. Configure and manage computer device baseline and security profiles using Microsoft Intune and Pulseway. Provide basic VOIP phone troubleshooting. Assess criticality of urgent after‑hours (including weekends) hardware issues and respond within 4–6 hours. Serve as technical liaison for general hardware and software support, including: Inventory management and tracking of all end‑user company devices with physical control of assigned computer assets. Ensure all effort and tasks are captured in an official Jira Service Desk request. Computer and printer hardware support, repair, and vendor warranty management. Effective and prompt use of the latest communication tools and methods to assist all staff locally and remotely (e.g., IM, phone, mobile, video chat). Identify, research, procure, and purchase new and existing employee hardware through to completion of delivery and setup. Requirements 2+ Years of deskside end‑user technical support experience. 1+ Years of Microsoft Desktop OS, Office, Outlook, and update support. 1+ Years of general software support (antivirus, user applications, updates). 1+ Years of Apple/Mac basic troubleshooting experience. 1+ Years of basic network troubleshooting experience. #J-18808-Ljbffr