Clerical Associate - Observation

Clerical Associate (CA) Observation Unit

Be at the center of fast-moving, high-impact patient care in the Gateway Observation Unit. As a Clerical Associate (CA) , you'll play a key role in keeping the unit running smoothly by supporting clinical staff and ensuring clear, timely communication across the care team, patients, and families.

In this 32-bed Observation Unit, patients are typically evaluated, treated, and diagnosed within 824 hours. Your work helps ensure seamless coordination of carewhether a patient is admitted or dischargedmaking you an essential link in the care journey.

What You'll Do

• Coordinate daily unit operations to support RNs, physicians, and ancillary staff
• Provide exceptional service to internal and external customers
• Use communication devices to support unit workflow and coordination
• Communicate technical and regulatory information clearly and professionally to patients, families, and care teams
• Help maintain efficient patient flow in a fast-paced, critical thinking environment

Why This Role Matters

You'll be part of a team that manages a wide range of patient conditions while making quick, informed decisions that directly impact outcomes. This is a great opportunity for someone who thrives in a dynamic healthcare environment , enjoys problem-solving, and wants to be deeply involved in patient care coordination without being at the bedside.

Required Certifications/Licenses/Education

• Basic Life Support: Health Care Provider certification within six months of hire
• Completion of a high school education or equivalent (GED) preferred
• Successfully completes Epic class as required by care center/unit

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.