Guest Experience Representative

Description

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome guests, answer questions and provide information and support to guests

• Input, update and maintain accurate player information in the casino management system

• Issue Island Passport club cards for club members

• Be knowledgeable about and provide guests with information regarding Island Passport club membership, property-wide events and other property amenities

• Redeem cash, prizes and comps for guests following department guidelines

• Meet goals as established by management

• Maintain a working knowledge of promotional systems

• Performance point and promotion adjustments following department guidelines

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:

• High School Diploma/GED or equivalent experience

Preferred Knowledge and Certification:

• 1-year hospitality or guest service experience, preferably in casinos

Required Skills:

• Accurate and detail oriented

• Highly organized and ability to adapt quickly to changing priorities

• Excellent verbal and interpersonal communication and problem solving skills

• Proven high guest service skills

• Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows

Required Abilities:

• Ability to work in a fast paced environment

• Ability to interact with guests, coworkers and management in a professional and courteous manner

• Ability to follow established dress code policies and practice good personal hygiene

• Ability to speak in a clear, concise and pleasant voice

• Ability to retain large amounts of information regarding the property and its amenities

• Ability to read and write English

PHYSICAL DEMANDS

• Must be able to walk, stand and/or sit for long periods throughout the day

• Must have a good sense of balance, and be able to bend, kneel, stoop and twist

• Must be able to push, pull and grasp objects occasionally

• Must have the ability to independently lift up to 25 pounds occasionally

• Must be able to perform repetitive hand and wrist motions

WORKING ENVIRONMENT

• Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events

• Must be willing to work a flexible schedule including all shifts, weekends and holidays

• Extensive computer use

• Occasionally must deal with angry or hostile individuals

• High volume direct public contact

Equal Opportunity Employer

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