Service Advisor

Working as a Service Advisor can be a rewarding or thankless job, and both happen every day. Advisors help customers with maintenance, recalls, and warranty and non-warranty repairs. Technicians are trained to fix vehicles, and Advisors are the liaison between the technician and the customer. Service Advisors should greet every customer with a smile, because let's face it, no one likes to take their car in. Advisors are there to explain what repairs are needed and what repairs and maintenance are recommended and he/she clearly communicates these in a timely manner. Technicians talk shop, but Advisors talk in language the customer can understand (in English or Spanish). Responsibilities Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Serves as the primary point of contact for service and repair matters Attends all staff meetings, trainings, and educational classes as required Helps educate/train new staff members Performs other duties as assigned Qualifications High school diploma or GED preferred Post-secondary automotive training or equivalent work experience One year of dealer-level or large facility experience preferred Broad scope of automotive mechanical/electrical knowledge Excellent customer service focus Neat, clean, and professional appearance Excellent interpersonal skills to interact professionally with customers, vendors, and staff Unrestricted driver's license and clean driving record Can drive both automatic and standard-transmission vehicles Basic computer and internet skills Keating Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. Benefits Group benefits package (Medical, Dental, Life Insurance) 401(K) with Company Match Paid Vacation Direct Deposit Employee Assistance Program Excellent Advancement Opportunities Free Parking #J-18808-Ljbffr