Patient Service Representative / Medical Receptionist

Job Description

Job Description

Eye Care Specialists is a busy multi-specialty ophthalmology practice with 7 physicians and 3 locations in Norwood and Norfolk. We are seeking a dependable and detail-oriented Medical Receptionists to join our healthcare team. Full-time and part-time positions are available. The ideal candidate provides excellent customer service, communicates professionally, and thrives in a busy medical office setting.

Duties and Responsibilities:

• Patient Greeting, registration, scheduling, data entry, and processing.
• Educates patients regarding benefits and collects patient payments, at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Miscellaneous administrative tasks including, but not limited to scheduling, transportation to other offices, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual.

Requirements

Knowledge, Skills, and Abilities:

• Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer's needs, and strives to exceed their expectations.
• Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
• Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.