Patient Access Representative

Financial Analyst

Dual reporting to the Senior Operations Manager and the Finance Manager, the Financial Analyst will help with the overall functions of each department. The Financial Analyst contributes to each department by assisting with analysis, work queues, ad hoc projects, and other tasks as assigned. Other tasks may include interacting with patients (and payers) by phone, email, and in person.

Qualifications

• Uses the Mass General Brigham values to govern decisions, actions, and behaviors.
• Completes projects for Finance, Operations, and other MEEI teams.
• Updates weekly and monthly reports for both departments.
• Proactively identifies opportunities for revenue improvement and takes initiative to solve issues independently.
• Analyzes data, including policies, workflows, and procedures, and presents results to management.
• Surgical clearance workflow improvement.
• Other duties as assigned, including work queues and any help that the Operations and Finance teams require – this includes:
• Interacting with patients and insurance payers: on the phone and in email communication.
• Reviewing, confirming, and updating demographic and insurance information with patients.
• Maintaining strict confidentiality regarding all patient matters and securing all patient information.
• Back up to the analysis and support functions for the call center.
• Must be flexible and stand in (if needed) in patient-facing roles, such as the lobby and admissions.

Additional Job Details (if applicable)

• Bachelor's degree.
• Data analysis and computer skills, particularly with Microsoft Excel.
• Healthcare finance, reimbursement, and billing experience, preferably with Epic.
• A combination of education and experience may be substituted for the requirements.

Skills and Competencies

• Possess strong interpersonal skills to effectively communicate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization.
• Strong analytical, problem-solving, and negotiation skills.
• Requires minimal direction from leadership and possesses the ability to learn quickly.
• Ability to work independently, as well as prioritize workload and manage concurrent projects.
• Self-motivated, resourceful, and able to take initiative.
• Healthcare experience in hospital operations or finance is a plus.
• A combination of education and experience may be substituted for the requirements.

Remote Type

Hybrid

Work Location

243-245 Charles Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$53,040.00 - $75,888.80/Annual

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.