Medical Front Desk Receptionist

Job Description

Job Description

Front Desk Receptionist

Integrity Prosthetics & Orthotics
135 1st St S, Winter Haven, FL 33880
Job Type: Full-Time

About Us

Integrity Prosthetics & Orthotics is a growing, patient-focused healthcare practice dedicated to improving the lives of individuals requiring orthotic and prosthetic care. We pride ourselves on exceptional customer service, teamwork, and creating a welcoming environment for every patient.

Position Summary

We are seeking a friendly, dependable, and organized Front Desk Receptionist to join our Winter Haven team. This position is the first point of contact for our patients and plays an important role in ensuring a positive patient experience.

While this is primarily a front desk position, our office environment requires someone who is flexible and willing to assist with additional administrative tasks during slower periods. The ideal candidate is professional, detail-oriented, comfortable multitasking, and enjoys working as part of a team.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Answer and direct incoming phone calls.
• Check patients in and out for appointments.
• Build referrals and enter patient information into our electronic medical record (EMR) system.
• Schedule patient appointments.
• Verify patient demographics and insurance information.
• Maintain a clean, organized, and welcoming reception area.
• Scan, upload, and organize patient documentation.
• Assist with filing and general administrative duties.
• During slower periods, assist with Work-in-Progress (WIP) activities for orthotic devices , including preparing paperwork, organizing devices, labeling items, and supporting clinical staff with non-clinical administrative tasks.
• Perform other duties as assigned to support daily office operations.

Qualifications

• High school diploma or equivalent.
• Previous medical office or receptionist experience preferred.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Comfortable using computers and learning new software.
• Ability to multitask and prioritize in a fast-paced environment.
• Dependable, punctual, and a team player.
• Willingness to take on additional responsibilities as business needs require.

What We're Looking For

• Positive attitude and professional appearance.
• Self-motivated with a strong work ethic.
• Flexible and willing to help wherever needed.
• Compassionate and patient-focused.
• Ability to work independently while contributing to a collaborative team environment.

Benefits

• Competitive pay based on experience.
• Health Insurance.
• 401(k) with Company Match (if applicable).
• Paid Time Off (PTO).
• Paid Holidays.
• Opportunities for growth and advancement.
• Supportive team environment.

At Integrity Prosthetics & Orthotics , every team member plays an important role in improving the lives of our patients. If you're looking for a stable career with opportunities to grow in a supportive healthcare environment, we'd love to meet you.