Client Services Coordinator

Summary:

Responsible for ensuring accuracy in the schedule provided by Planning to ensure we meet leadtime range, preparing correspondence, resolving customer/rep issues, and managing inquiries. This role also provides freight/lead time quotes.

Essential Duties and Responsibilities:

• Support Sales Reps and Channel partners with accurate and timely updates.
• Answer calls as a representative for the Order Management team.
• Perform SAP and Cyberselect transactions for orders and shipments to include dates moves and order confirmations to the rep/customer.
• Create, maintain, and update project tracking systems - Trello, Excel, Navisphere, 12PT.
• Run weekly OTS shipment reports with our carriers
• Input data into 3rd party sites- i.e. Compass - client requirement for project close-out
• Resolve and send communication on behalf of the company to customer/rep regarding complaints for orders/leadtimes/shipments.
• Prepare regularly scheduled reports - external and internal requirements
• Provide general support to clients/visitors
• Prioritize emails
• Follow-up Order Confirming & scheduling tasks.
• Work with Production, to keep customer apprised of any issues with their ship dates.
• Work with Purchasing on alternatives to avoid logistics delays
• Help if needed - Back up Project Coordinators for Key Accounts when date are adjustmented
• Responsible for review, editing and upkeep of ISO documentation
• 2 weeks - mandatory in house training
• Attend in office meetings/training/workshops as mandated
• Other duties as assigned

Qualifications:

• Experience with Customer Service, Order Processing, and Logistics/Shipping
• SAP and Cyberselect a plus
• Analytical computer skills with Microsoft Office products (Word, Excel) as well as Trello
• Strong and organizational skills
• Must be able to work independently
• Effective time management

Education/Experience:

• High School diploma or GED. Associate degree or higher preferred
• 1-3 years experience in Logistics/Customer Service
• Type 40 WPM or more.

Certificates, Licenses, Registrations:

N/A

Language Skills:

• Ability to read and understand English instructions
• Must have strong communication skills

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

This position will be hybrid- remote/required in-office 1 day a week. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job in the office, the employee is regularly exposed to a manufacturing environment.