Customer Service Representative - Greensburg Walmart Branch

Description

Summary

Somerset Trust Company employees are an asset to the company and are friendly, reliable, and compassionate about providing excellent customer service to all internal and external customers. Employee should understand the culture and philosophy of the bank to perform their duties while demonstrating professional expertise in all aspects of job practicing sound decision making and maintaining consistent performance of all duties. This role requires the ability to lead by demonstrating and upholding expectations for a professional, respectful, and positive work environment for their fellow colleagues and customers.

essential Duties and Responsibilities

• Reports to Assistant Manager or Branch Manager

• Serve as a backup to the Assistant Manager


• Open new accounts and perform account maintenance


• Collect and organize required information for consumer loan applications for processing by the Branch Manager and Assistant Branch Manager

• Perform all Teller duties as needed


• Handle and escalate customer concerns beyond Teller-level responsibilities

• Adhere to the company's WE Statements and customer service standards


• Understand and support all BSA/AML responsibilities as applicable to the position as well as consistently, accurately, and timely carry out these responsibilities in compliance with the Bank's internal policies


• Perform other related work and duties as assigned

Education and/or Experience

• One year certificate from college or technical school


• Three to six months related experience and/or training

• Equivalent combination of education and experience.

TECHNICAL SKILLS

• Proficient with DNA and Microsoft Office products including Word, Excel, Outlook


• Must be willing to learn new systems and adapt to emerging technologies

LANGUAGE SKILLS

• Ability to analyze reports and communicate the results to others

• Ability to read interpret documents such as procedure manuals and release notes

• Ability to write business correspondence, and policies using proper grammar and accurate spelling

MATHEMATICAL SKILLS

• Proficient in calculating figures and amounts such as balances, payments, interest, etc.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Organizational, priority setting, and decision-making skills are also required

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is required to use hands and fingers to operate office equipment, telephones, etc.
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, and ability to adjust focus

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate.

BENEFITS AND ADDITIONAL INFORMATION

• Bank wide bonus, 401(k), ESOP, Medical, Dental & Vision insurance, Health Savings Account, Life Insurance, Paid Holidays, PTO, and Paid Volunteer Time.

This job description is not designed as a comprehensive list of activities, duties, and/or responsibilities and may change at any time with or without notice. The duties and qualifications stated within this job description are representative of the knowledge, skill, and/or ability required for this position.

Somerset Trust Company is an Equal Opportunity Employer, including disability and protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.