Strategy & Operations, Director

Draper, Utah, United States; San Jose, California, United States; United States Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting‑edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast‑paced, ever‑changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote‑eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. Make your impact within a rapidly growing Fintech Company Join BILL’s Strategy & Operations team as a Director, where you will partner with our Product organization to develop product strategy and ensure efficient execution of highest priority initiatives. This role will work closely with leadership of our Product organization, but will collaborate deeply with broader functions across BILL, including Engineering, Go-to-Market, Finance, and Data Analytics organizations to drive strong connective tissue between corporate priorities and day-to-day execution. While the role is an individual contributor position, will lead work strategic work across Product and cross‑functional teams and influence at the senior leadership level. The ideal candidate has strong business intuition, the ability to leverage a strategy toolkit to assess opportunities, exceptional organization and project management skills, and can effortlessly build relationships to influence and support stakeholders. Additionally, this work will contribute heavily to the ongoing development and execution of BILL’s AI vision, focused on unlocking market‑leading value creation via agentic automation for our SMB customers and Accountant clients. Responsibilities Lead the development and ongoing refinement of product strategy, ensuring tight alignment with BILL’s corporate priorities and long‑term vision. Drive the operating rhythm for the Product Organization (e.g., OKRs, business reviews, planning cycles), creating clarity on goals, progress, and trade‑offs. Lead comprehensive planning processes for the Software BU, ensuring alignment with long‑term priorities while adapting to changing market and company conditions. Maintain a quarterly, annual / 18 month roadmap. Structure and execute complex, cross‑functional strategic initiatives—from problem definition through recommendation, implementation, and post‑mortem learning. Analyze business, product, and customer data to generate insights, build robust models, and translate findings into clear recommendations for senior leaders. Craft executive‑ready presentations and narratives that communicate strategy, performance, and key decisions to Product leadership and cross‑functional stakeholders. Partner with Product, Engineering, GTM, and Finance to translate strategy into roadmaps, KPIs, and resourcing plans that enable efficient, high‑impact execution. Advocate for data‑driven decision‑making across the organization, establishing robust frameworks for evaluating trade‑offs and impact Serve as a visible leader and thought partner—creating structure for complex challenges and accelerating high‑visibility initiatives Qualifications 10+ years of experience, with direct expertise in both Strategy Consulting and at a company in a Product‑related role (Strategy, Product Management, Business Operations, etc.); ideal candidate has 3+ years of direct experience working at a SaaS company Robust experience partnering closely with Product and Engineering leaders to shape strategy and drive cross‑functional execution Deep familiarity with GenAI software offerings and experience scaling AI initiatives within software businesses Demonstrated experience driving high‑impact, strategic initiatives and influencing senior stakeholders through data‑driven recommendations Exceptional analytical and problem‑solving skills, including comfort working with data to build models, size opportunities, and inform trade‑off decisions Outstanding communication and influence skills, with a track record of creating executive‑level materials and aligning senior stakeholders without formal authority. Ability to operate at both strategic and hands‑on levels, thriving in ambiguity, driving structure, and proactively moving work from idea to impact. Visa Sponsorship Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Compensation & Benefits The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $219,300 - $274,200 USD The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. $186,400 - $233,100 USD What’s in it for you? 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact View email address on click.appcast.io . To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Interested in building your career at BILL? Get future opportunities sent straight to your email. Equal Employment Opportunity Information At BILL, we strive to be a workplace where inclusivity and authenticity matters. This extends to our hiring experience where we work to foster an experience in which all people feel they are equally respected and valued. Completing this form is entirely voluntary and will be kept strictly confidential. Whatever your decision, data that you provide in this section will not be considered in the hiring process or thereafter. Individuals seeking employment at BILL are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. For race and ethnicity definitions, as well as more information on veteran and disability status, please refer to this document. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity recordkeeping, reporting, and other legal requirements. The information you provide will also be used to support our diversity, equity and inclusion efforts. Any information that you do provide will be recorded and maintained in a confidential manner. #J-18808-Ljbffr