Customer Success Architect

Job Description

Job Description

Customer Success Architect

Job Details

• Customer Success Architect (Contract)
• Location: NY or Chicago are preferred, but the manager is open to CST/EST remote candidates.
• Duration: 10/20/2025 to 11/28/2025
• Team: US DX Customer Success Leadership

About the Role:

• DX Solution Customer Success is seeking a technical expert in Marketo Engage to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.

Key Responsibilities:

• Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
• Effectively assess a customer’s technical challenges, devise optimal solutions, and present them to the customer
• Proactively maintain the highest level of technical expertise by staying current with new Marketo releases and functionality
• Be a recognized expert in Marketo Engage and Marketo Measure
• Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
• Build trusted advisor relationships with our customers, CSMs, and product teams
• Lead multiple customer engagements simultaneously
• Take leadership during project discovery and delivery, while collaborating with the CSM
• Foster teamwork among CSAs and cross functional teams
• Participate within the Adobe technical community to develop and share best practices and processes.

Required Skills & Qualifications:

• 3+ Years of Consulting Experience with Marketo Engage
• Deep understanding of Adobe Experience Platform
• Experience implementing both Marketo Engage and Marketo Measure
• Adobe Marketo Engage Business Practitioner Expert Certification
• Experience developing customer-facing thought leadership assets that address common customer technical issues
• A deep understanding of the content supply chain and personalization at scale
• Good presentation and interpersonal skills both verbal and written in English
• Able to articulate business solutions to both technical and non-technical audiences
• Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
• Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
• Solid team player with strong ability to collaborate and provide effective feedback with colleagues.

Compensation:

• Up to $90.00 per hour.

#36480547