Hospital Technical Support Analyst

Job Description

Job Description

IT SUPPORT SPECIALIST
Work Wellbeing Score: 83

Looking for a hands-on IT professional who thrives on solving complex technical challenges while supporting a mission-driven organization? Join KVC and play a vital role in keeping systems running smoothly across multiple healthcare locations.

As an IT Support Specialist, you will analyze, troubleshoot, and resolve end-user technical issues across hardware, software, network systems, and Electronic Health Records. This role requires strong independent problem-solving skills, excellent communication, and a customer-first mindset. This is an on-site position and employee must live within the ST Louis metro area due to travel time and training.

• Provide technical support via phone, ticketing system, and in-person field work

• Troubleshoot desktop hardware, operating systems, software applications, and network connectivity

• Support and configure Electronic Health Record systems

• Install, update, and maintain hardware and software

• Document all work within the support request system

• Assist with IT projects and system improvements

• Maintain hardware, software, and spare equipment inventories

• Participate in on-call rotation as needed

• Escalate recurring issues to Network Engineers and leadership

• Ensure all work aligns with system security protocols

• Stay current on cybersecurity threats and mitigation strategies

• Maintain compliance with HIPAA and Joint Commission standards

Minimum Requirements:

• Must be at least 21 years of age

• High school diploma required; Associate’s or Bachelor’s degree in IT-related field preferred

• Valid driver’s license and auto insurance

• 3 years of experience in a technical support role

Preferred Certifications:

• Microsoft Certified (Azure, Hybrid)

• Cisco CCNA

• CompTIA certifications

• Windows, ChromeOS, and occasional Mac systems

• Active Directory, Microsoft administration, and Azure

• Network configuration and troubleshooting (wired and wireless)

• Imaging tools, device management, and system utilities

• Citrix and software deployment tools

• Security software installation and management

• AI tools and troubleshooting

• Conference room and telemedicine technology

• Electronic Health Records and related medical devices

• Strong communication and presentation skills

• Strategic thinking and analytical problem-solving

• Ability to manage crises and make decisions under pressure

• High level of professionalism, adaptability, and accountability

At KVC, our values guide everything we do:

• Helping people is at the heart of our work

• Authenticity and compassion define our character

• Family connection drives our culture

• Collaboration fuels improvement

• Urgency and innovation shape our approach

• Diverse perspectives strengthen our progress

We expect our team members to lead by example, remain solutions-focused, and build on the strengths of those we serve.

With a Work Wellbeing Score of 83, KVC is committed to creating a supportive, engaging, and purpose-driven workplace where employees can thrive while making a meaningful impact.

If you're ready to take ownership of technical challenges and make a difference in a mission-driven environment, we want to hear from you.