Engineering Manager, Customer Support

Job Description

Job Description

Company Description

BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling. We offer the right solution for nearly every logistics challenge.
As a family-owned company, BEUMER combines tradition with innovation. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

As Manager of Engineering within BEUMER’s Customer Support division, you will lead a multidisciplinary team of engineers and technicians responsible for supporting, optimizing, and modernizing BEUMER’s installed systems across customer sites. This role focuses on lifecycle engineering, including system upgrades, retrofits, troubleshooting, and continuous improvement of mechatronic systems (mechanical, electrical, and controls).

You will oversee multiple service-related engineering initiatives, ensuring systems operate reliably, safely, and efficiently while delivering long-term value to customers. The role requires strong technical leadership, operational focus, and a customer-centric mindset to drive service excellence and innovation.

Job Responsibilities:

Team Leadership:
• Lead and develop a team of engineers and technicians supporting customer systems and service initiatives.
• Provide coaching, technical guidance, and training to ensure high performance and continuous skill development.
• Set team goals aligned with Customer Support objectives, including system reliability, response time, and customer satisfaction.
• Ensure team members have the tools, resources, and support needed to execute service engineering work effectively.

Service Project & Lifecycle Management:
• Oversee multiple service engineering projects simultaneously, including retrofits, upgrades, and modernization initiatives.
• Partner with Customer Support, Service Operations, and Sales to scope and deliver service solutions for the installed base.
• Manage budgets, schedules, and resource allocation to ensure successful delivery of service-related projects.
• Drive execution of engineering efforts that improve system performance, extend asset life, and reduce downtime.

Technical Leadership & Expertise:
• Provide technical oversight across mechanical, electrical, and controls disciplines for installed systems.
• Ensure engineering solutions for upgrades and modifications meet BEUMER standards, customer requirements, and operational needs.
• Collaborate with internal engineering teams and external partners to implement best-fit technical solutions.

Continuous Improvement & Reliability:
• Drive continuous improvement initiatives focused on system reliability, maintainability, and service efficiency.
• Lead root cause analysis efforts for recurring system issues and implement corrective and preventive actions.
• Identify trends across the installed base and develop standardized solutions to enhance performance.

Customer & Stakeholder Communication:
• Act as a key technical interface for customers, communicating solutions, project updates, and system improvements.
• Partner with internal stakeholders across Service, Engineering, Sales, and Operations to align priorities and execution.
• Translate complex technical concepts into clear, actionable insights for both technical and non-technical audiences.

Design Oversight (Service & Retrofit Focus):
• Oversee the design and modification of systems for existing installations, including mechanical, electrical, and controls updates.
• Ensure all designs for upgrades and retrofits meet performance requirements and comply with applicable standards.

Testing, Validation & Commissioning Support:
• Oversee testing and validation of system modifications, ensuring performance, safety, and compliance.
• Support commissioning and re-commissioning efforts for upgraded or modified systems.

Technical Problem-Solving:
• Lead resolution of complex technical issues in live operational environments.
• Guide teams through diagnostics, root cause analysis, and implementation of sustainable solutions.

Innovation & Modernization:
• Drive innovation within lifecycle services by identifying new technologies, digital tools, and modernization opportunities.
• Support development of scalable upgrade packages and service offerings for the installed base.

Safety & Regulatory Compliance:
• Ensure all service engineering activities comply with OSHA, ISO, and applicable regulatory and safety standards.
• Promote a strong safety culture, including risk assessments and mitigation strategies for field work.

Quality & Standards:
• Ensure all engineering outputs and service solutions meet BEUMER quality standards and customer expectations.
• Oversee quality control processes and implement corrective actions where necessary.

Documentation & Knowledge Management:
• Ensure accurate and up-to-date documentation for system modifications, service projects, and engineering changes.
• Promote knowledge sharing and standardization across the service engineering team.

Training & Development:
• Ensure team members are trained in relevant technologies, safety standards, and service procedures.
• Foster a culture of continuous learning and technical excellence.

Regulatory Awareness:
• Stay current on evolving industry regulations and ensure team compliance with all applicable requirements.

Compensation range: $135,000.00 - $150,000.00 Annually 

The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.

Requirements / Skills / Abilities

Education & Experience:
• Bachelor’s degree in Mechanical, Electrical, or related Engineering field (Master’s preferred).
• 10+ years of engineering experience in material handling, automation, or related industries.
• Proven experience leading engineering teams, preferably within service, support, or lifecycle environments.

Technical Competencies:
• Strong multidisciplinary knowledge across mechanical, electrical, and controls systems.
• Experience with automated material handling systems and related technologies.
• Demonstrated ability to support retrofit, upgrade, and installed system optimization initiatives.

Leadership & Operational Skills:
• Ability to manage multiple priorities and projects in a fast-paced, customer-driven environment.
• Strong decision-making and problem-solving skills, particularly in operational/live system contexts.
• Proven ability to drive process improvements and standardization.
• Demonstrated experience leading and managing a team, with direct people management responsibilities (e.g., coaching, performance management, and team development).

Professional Skills:
• Excellent communication skills (verbal and written), including customer-facing interactions.
• Strong interpersonal and leadership skills with the ability to influence across functions.
• Self-motivated, proactive, and results-oriented with a strong sense of ownership.
• High level of organization, attention to detail, and ability to execute under pressure.
• Willingness and ability to travel domestically and internationally to support customer sites and service initiatives.

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. 

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.                       
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.

Equal Opportunity Statement:
BEUMER is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex (including pregnancy and breastfeeding), gender, affectional or sexual orientation, gender identity or expression, transgender status, national origin, age, ancestry, disability (mental or physical), veteran status, genetic information, atypical hereditary cellular or blood trait, marital status, civil union status, domestic partner status, or any other status protected under local, state or federal laws - prohibits discrimination, harassment, and retaliation in all aspects of employment. This commitment applies to recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment.
By accepting an offer of employment with BEUMER, the employee agrees to abide by all policies and practices that promote a workplace free from discrimination and harassment and acknowledges BEUMER’S commitment to diversity and inclusion.