Head, PM Resource Management(India,Malaysia)

Job Summary This role could be based in India or Malaysia. As Head of Project Management Resource Management, you will plan, allocate and optimise project management talent across the Bank's change portfolio, ensuring the right capabilities are available to support delivery of strategic, regulatory and transformation initiatives. The Role Is Accountable For Fulfilling PM resource requirements for the Bank’s change portfolio by accessing the central Change Delivery Programme Delivery Services talent pool. Matching talent to projects based on business priorities, ensuring teams have high‑quality PMO/PM expertise. Partnering with the Group Transformation Office to enforce centrally developed methodologies, standards, tools and frameworks. Managing capacity planning and visibility of talent supply vs demand, utilisation and workforce sustainability of ‘PMO/PM as a Service’, and aligning stakeholders to maximise skills fungibility. Identifying and escalating capacity risks and providing demand signals and skill gap insights to enable strategic workforce planning. Key Responsibilities Resource Management Partner with Head, PMO Services and Head, PM Delivery to deploy PMO/PM resources from central Programme Delivery Services talent pool to initiatives based on skillsets and business needs. Partner with Programme Directors/Business COOs to forecast resourcing demand, prioritise allocation across competing initiatives and influence build/buy/borrow decisions. Monitor utilisation, ensuring balanced workloads and optimal use of talent at speed. Maintain an enterprise‑wide view of PMO/PM resourcing (demand vs capacity) and identify gaps. Update actual and forecast resource information in Clarity to ensure accurate programme reporting. Support resourcing decisions by surfacing staffing needs/constraints to the Programme Manager, including impacts to timelines and delivery plans. Provide advisory support on management consultancy recommendations based on project requirements. Vendor Management Manage a diversified vendor ecosystem aligned to capability demands and scalability needs. Partner with Supply Chain Management on contract negotiations, renewals and rate benchmarking. Ensure vendor providers meet service levels and KPIs – delivery quality, time to fulfil, utilisation and escalation management. Governance & Delivery Standards Apply resource management approach in line with CDS, Change Delivery interaction model and programme controls, embedding consistent delivery standards. Establish and maintain governance framework (cadence, forums, artefacts) for oversight and decision‑making, providing visibility on performance and compliance posture. Escalate non‑adherence, control weaknesses and delivery risks to governance forums as required. Identify and address delivery gaps through coaching and early intervention. Risk & Issue Management Identify, escalae and resolve resourcing issues that could hinder or delay projects. Proactively engage with project teams to resolve any resourcing issues or conflicts in a solutions‑oriented manner. Ensure risks/issues are accurately updated in Clarity and reflected in governance reporting. Coordinate with risk and issue owners to reassess residual risks and mitigation plans. Stakeholder Partnership and Service Leadership Act as accountable leader for PM Resource Management, representing the function to senior business and function stakeholders. Position PM Resource Management as a trusted delivery partner, enabling outcomes rather than enforcing processes. Engage early with sponsors and Programme Directors to shape resource management approaches, clarify expectations and define. Facilitate alignment across stakeholders where priorities, dependencies or resource constraints create tension. Lead regular service performance dialogues with key stakeholders and refine models based on feedback. Financial Oversight Support development, maintenance and tracking of programme budgets and financial forecasts. Monitor expenditure, including vendor spend, and variances against budgets, flagging exceptions and risks. Identify efficiency opportunities across delivery activities and support cost‑saving actions. People & Talent Build capability in PM Resource Management team through coaching, learning sessions and training/certifications. Promote a strong delivery culture, modelling standards and reinforcing effective practices. Promote cross‑skilling between project management and change management skill sets. Build a pipeline of future transformation leaders via talent development and hiring. Set metrics and standards, communicate them, provide feedback and reward employees. Engage and retain high‑quality people, with succession planning for critical roles. Set and monitor job descriptions and objectives for direct reports, providing feedback and rewards in line with performance. Key stakeholders Programme Sponsors and Accountable Executives Programme Directors/Project Managers, Product Owners Group Investment Management Office Business/Function COOs and Transformation Leaders Risk, Compliance, Finance, HR, SCM Vendor and third‑party partners Skills Requirement Project Management Planning and Execution Risk & Issue Management Financial and Commercial Acumen Digital Fluency & Programme Tooling Resource Management Stakeholder Management Critical Thinking Qualifications and Experience Demonstrated experience in leading resource management, including workforce/capacity planning, demand forecasting and cross‑portfolio resource allocation across competing priorities. Proven track record managing large‑scale transformation portfolios, involving multiple programmes and cross‑functional delivery teams, ideally in a complex, diverse and highly regulated environment. Familiar with multi‑year, multi‑workstream initiatives with senior leadership oversight; exposure to cross‑programme dependency management and prioritisation decisions. Ability to engage, challenge and advise senior sponsors, Programme Directors and functional leaders, building credibility as a trusted delivery partner. Strong experience managing vendor and external consulting ecosystems, including contract negotiation, rate benchmarking and supplier performance management. Demonstrated experience managing programme financials, including budget tracking, forecasting and cost optimisation initiatives. Strong execution capability, high discipline with excellent project and change management skills. Proficient with project management tools – Clarity, Azure DevOps and Confluence. Excellent communication and presentation skills, written and oral. Bachelor’s or master’s degree qualified, with at least 15 years experience in financial services (preferred). Project Management accreditation (PMI – PMP/ PgMP/ PfMP). #J-18808-Ljbffr Standard Chartered