(E1) Full-time Call Center Representative / Dispatcher

Job Description

Job Description

Dalcon Electric in San Jose, CA is actively seeking an efficient full-time CSR / Dispatcher to interact with customers, schedule leads, assist with dispatching, and support management with various administrative tasks. Do you enjoy helping others? Are you someone who thrives in a fast-paced environment? Would you like to work with a great team of people? If so, please keep reading!This full-time customer service and dispatch position earns competitive pay. We also provide excellent benefits and perks, including a sign-on bonus, ongoing training, monthly bonus opportunities, and paid time off (PTO). Additionally, we plan to offer a 401(k) plan. If this sounds like the right customer service and dispatch opportunity for you, apply today!ABOUT DALCON ELECTRICAlongside exceptional electrical services, we emphasize customer service first. With each project, we want our customers to have an above and beyond experience. We make that happen through our high-quality repairs, installations, and follow-through, ensuring 100% client satisfaction every time.We want each person on our team to feel confident in their position and contribute to being the best electrical service company in the Bay Area. With this in mind, we maintain a transparent management style and set a clear understanding of expectations and goals. To show our genuine appreciation for our great employees, we hold company events and prioritize a team first attitude. All of our efforts combined, create a family-oriented feel with competitiveness to be the best you can be, doing a job you love.A DAY IN THE LIFE OF A CSR / DISPATCHERAs a CSR / Dispatcher, you interact with customers, schedule leads, assist with dispatching our service technicians, and support management with various administrative tasks. You answer phone calls, assess customer support needs, and schedule leads based on those needs. Using your knowledge of company services and service offerings, you make sure that you provide the appropriate solutions to our clients. You schedule and coordinate service calls, perform administrative support, and assist in client retention as needed. You feel good about using your customer service and dispatch skills to help our customers get the timely help they need!QUALIFICATIONS FOR A CSR / DISPATCHERExcellent spelling and grammarBasic typing and computer skillsFamiliarity with Microsoft Word and Excel and a willingness to learn new systemsAre you self-motivated? Do you have a positive, can-do attitude? Can you effectively communicate, both in writing and verbally? Are you professional and friendly? Do you learn quickly? Can you manage your time efficiently and prioritize tasks accordingly? If so, please apply to this full-time customer service and dispatch position today!WORK SCHEDULE FOR A CSR / DISPATCHERThis is a full-time role, but a part-time role can also be discussed.ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?If you feel that you would be perfect as our full-time CSR / Dispatcher, apply now using our initial 3-minute, mobile-friendly application. We can't wait to hear from you!Location: 95110Must have the ability to pass a background check and drug screening test.