Logistics Coordinator

Job Overview In this position, you will provide customer service and operational support, including taking customer orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately. Responsibilities Place new bookings and route shipments to meet service and maximize profit. Problem solve with customers and vendors (airlines and pickup / delivery agents). Serve as an additional point of communication for all customer service and documentation‑related matters. Coordinate freight movement throughout the life‑cycle of each shipment while working closely with carriers and agents. Monitor shipments from order entry through delivery to ensure on‑time performance. Correspond with customers extensively via phone, e‑mail and website. Assist employee drivers, agents, and carriers in obtaining critical information. Execute tasks delegated to you to contribute to team effort. Manage and distribute a high volume of incoming calls and emails. Resolve logistics service issues quickly and reliably, escalating to managers when necessary. Support new and existing customer accounts to foster business development. Build and maintain carrier relationships and trust through open communication to ensure successful transportation abilities. Present customers with effective, customized, cost‑efficient transportation solutions to achieve service objectives. Prepare quotes for customers and vendors. Follow communication procedures, guidelines, and policies closely to achieve customer objectives. Understand and apply knowledge of unique freight handling characteristics and delivery requirements. Provide a high level of accuracy in order documentation, being detail‑oriented. Suggest improvements to business process and procedures when applicable. Gather and analyze data via Excel spreadsheets. Scrutinize vendor invoices deemed questionable by the accounting team. Qualifications and Education Requirements 2+ years of freight coordinating, strong customer service, or similar experience. Full time; overtime available (Mon‑Fri); preferred schedule 11pm – 7am. Hard‑working, team‑oriented individual that thrives under pressure and against deadlines. Holds personal integrity to the highest degree. Able to multi‑task and prioritize time and workload in a fast‑paced environment. Self‑motivated; able to work both independently and within a team environment. Demonstrated time management, organizational skills and consistent follow‑through. Excellent written and verbal communication skills. Computer literate with working knowledge of Outlook, Excel, proprietary in‑house software, and online applications. Geographical knowledge of the U.S. Hourly rate $27.00 – $35.00+ depending on experience (DOE). Physical Requirements The position is in an indoor, office environment and requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard. Benefits Medical, Dental, and Vision insurance 401(k) + matching contribution HSA + matching contribution Paid Time Off Life Insurance Employer‑paid short and long‑term disability insurance And more! Equal Employment Opportunity Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reference Statement This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Imperative Logistics Group is a diversified supply chain management company, comprised of a unique portfolio of complementary, premium logistics services focused on Mission Critical Domestic, Fine Arts, and Global Freight Forwarding. #J-18808-Ljbffr Imperative Logistics