Operations Lead - Exit Planning (NYC, 24/7)

About the job Operational Site Lead - Exit Planning

Job Title: Operational Site Lead - Exit Planning

Location: New York, NY 10036

Shift: 5x8 Hr

Gross Weekly Pay: $2027

Travel Package:

• Estimated Travel Package: Hrly Rate: $18
• Weekly Stipend: $1352.03
• Gross Weekly Pay: $2027

Job Description:
The Operational Site Lead for Exit Planning will be assigned to projects under the management of the NYC H+H Office of Ambulatory Care and Population Health. This role, operating under the direction of relevant program leads, involves day-to-day management of complex direct service programs. The programs offer direct service provision, resource navigation, and temporary shelter to single adults, adult families, and families with children.

Responsibilities:

• Support and lead day-to-day operational efforts to maintain a positive experience for individuals utilizing services.
• Provide hands-on logistical support for launching new initiatives and expanding existing initiatives, including Humanitarian Emergency Respite Centers.
• Coordinate with various NYC Health + Hospitals departments, City agencies, and vendors to ensure adherence to processes, resolve problems, and identify improvement opportunities.
• Provide timely, routine reporting on critical personal protective equipment, supplies, staffing, and other data, as directed.
• Independently manage all aspects of the project lifecycle for assigned workstreams.
• Support leadership by ensuring they have necessary tools and proactively escalating high-priority issues and risks.
• Manage a team and oversee the launch of sites or programs as required.
• Provide status reporting on project milestones, deliverables, dependencies, risks, and issues.
• Provide supervision and support for 24/7 operations as required.
• Other related duties as assigned.

Skills:

• Fluency in languages other than English, particularly Spanish.
• Experience with or knowledge of trauma-informed service delivery (preferred).
• Ability to work independently with broadly defined work objectives.
• Excellent written and verbal communication and presentation skills.
• Ability to develop and maintain cooperative working relationships.
• Previous experience in NYC government, public health entities/hospitals/community-based organizations (preferred).
• Experience managing a complex operation, particularly a 24/7 operation (strongly preferred).
• Experience with community engagement or familiarity with local community service providers/non-profits (strongly preferred).
• NYC area residency (preferred).
• Bachelor's degree (preferred).
• 3 or more years of operations experience (preferred).