Federal Work Study - Customer Service Representative - Academic Support Services

Job Title

Customer Service Representative

Location

Albany State Rec. Location

About Us

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Job Summary

The customer service representative will perform various job duties as requested by the department. These range from greeting the customers to answering the phone. Sponsorship is not available for this position.

Responsibilities

The position requires a person with a pleasing "customer service"-oriented personality. The candidate should be at ease with technology such as computers, copiers, iPads, and printers. Ability and desire to assist others are a must. Previous experience in a customer service or office environment is preferred but not required.

Required Qualifications

Must be enrolled as an Albany State University student. Must have a pleasant personality. Must be able to work a flexible schedule between the hours of 9:00 am and 5:00 pm. Monday through Friday. Must be able to operate a iPad, printer or other electronic devices Must be able to effectively communicate with student Must be able to demonstrate active listening skills enable to troubleshoot students' needs. Qualified candidates are required to interview

Preferred Qualifications

Experience working in retail, fast food, or other customer service-related industry positions.

Required Documents to Attach

Cover letter Resume References (3)

Knowledge, Skills, & Abilities

Being able to understand someone's needs Being able to think critically about a student problem Being able to effectively communicate with the student

Contact Information

For more information or questions about a job posting, please contact the Office of Human Recourses at View phone number on click.appcast.io, or by email at View email address on click.appcast.io.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Institutional Values

Excellence We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services. Respect We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions. Community We strive to build community and value a good mindset. Teamwork We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results. Learning We cultivate a practice of global pedagogies in a learning environment.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University. Certain positions may also require the selected candidate to submit to or have: a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage a motor vehicle report for positions that require driving an Albany State University vehicle a successful pre-employment drug test

Equal Employment Opportunity

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at View phone number on click.appcast.io. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at View phone number on click.appcast.io.