JDE Supply Chain Functional Support Lead 6434772

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As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

We are seeking an experienced JD Edwards Supply Chain functional Support lead to support JDE application around functional areas such as Manufacturing, Fulfillment, Order to Cash, MDM Delivery, Pricing, Homecare delivery etc. The role involves following key responsibilities:

• Serve as the functional lead for JD Edwards (JDE) Supply Chain functional areas (Manufacturing, Fulfillment, Order to Cash, MDM Delivery, Pricing, Homecare delivery) in a production support environment, ensuring system stability and SLA compliance.
• Own incident and problem management for supply chain-related issues — triage, root cause analysis, resolution, and post-incident documentation.
• Coordinate with business users, technical teams, and third-party vendors to resolve functional issues within agreed SLAs and OLAs.
• Lead and mentor a team of functional support analysts, providing guidance on issue resolution and best practices.
• Manage change requests and minor enhancements, working through the full lifecycle from requirements gathering to UAT and deployment.
• Monitor and proactively address recurring issues to reduce ticket volume and improve system reliability.
• Maintain functional design documents, SOPs, and knowledge base articles to support continuous improvement.
• Participate in on-call rotations and provide support during critical business periods (month-end, year-end, peak cycles).
• Work with offshore, nearshore, client and other vendors to make sure that JDE system is up & running

Basic Qualifications:

• 7+ years of hands-on functional experience with JD Edwards Supply Chain modules (Manufacturing, Fulfillment, Order to Cash, MDM Delivery, Pricing, Homecare delivery)
• Proven experience in a production support or application maintenance environment.
• Strong understanding of end-to-end supply chain business processes and their JDE configurations.
• Experience managing and resolving P1/P2 incidents with direct business impact.
• Familiarity with ITSM tool such as ServiceNow
• Excellent communication skills with the ability to engage both technical teams and business stakeholders
• Ability to manage minor enhancements (<80 hrs effort)
• Excellent communication and documentation skills

Preferred Qualifications:

• Knowledge of integration touchpoints between JDE Supply Chain and Finance
• Prior experience as a lead within a managed services or AMS environment.
• Experience working in global or multi-site production support models across time zones

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 09/24/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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