Senior Manager, Client Experience

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations. Senior Manager – Consumer Practice (New York) Weber Shandwick is looking for a Senior Manager to join our Consumer team in our New York office. We Are Seeking: We’re looking for a strong, motivated, and curious Senior Manager to join our Consumer Practice, working across lifestyle and CPG brands. You will supervise big pieces of business with multiple work streams and team members, spearheading high profile, award-worthy, earned‑driven integrated activations and productions. Additionally, you’ll manage day‑to‑day client relationships, oversee account teams and inter‑agency relationships, and work with high profile celebrity talent, influencers and red‑carpet events. Other responsibilities include recommending programs and activities coordinating with client’s goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. You will also be engaged with business development, strategic program planning, analytics, media relations and the development and execution of creative concepts. Ideally, you will have consumer PR agency experience in CPG/beauty/lifestyle spaces. A strong client lead with sound judgement and the confidence to provide clear, actionable counsel A leader who brings strong emotional intelligence and adaptability, able to manage and influence a range of client personalities and stakeholder styles A utility player who knows how to deliver best‑in‑class client service, while seamlessly navigating earned, social, and influencer programs Experience managing and working with interagency teams Can turn ideas into workable plans and presentations Capacity to convey ownership of assigned projects to junior team members Can solve conflict Can mobilize and motivate teams Can work independently and as part of a team Excellent oral and written business communication skills Aptitude for financial analysis Can complete challenging projects within set parameters Exceptional judgment when working with team members, client contacts and vendors Commitment and dedication to the agency’s success as well as individual career Can anticipate client and team needs Attention to detail and quality Instills confidence with clients and colleagues Basic Qualifications: At least 6‑8 years’ experience in agency, PR/Communications space Experienced ideally within the consumer or CPG space Bachelor’s degree in Communications, Business Management, or related field NYC Salary range: $85,000 USD – $100,000 USD Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. Account Director – Consumer Team (New York) Weber Shandwick is looking for a dynamic Account Director to join our Consumer team in our New York office supporting iconic beauty brands. We Are Seeking: We are looking for a driven, self‑motivated and culturally fluent Account Director to join our Consumer team, working across beauty and CPG brands. As an Account Director, you will be responsible for leading day‑to‑day business and spearheading high‑profile, award‑worthy, earned‑driven integrated campaigns for some of our top clients including Unilever and other CPG brands. The Role Entails: Lead multi‑channel campaigns with an emphasis on earned media, cultural storytelling, and social/digital engagement Collaborate within IATs, working alongside creative, paid‑media, influencer, and experiential partners Oversee campaign launches from start to finish inclusive of planning, event/activation production, management of talent partner(s), and development of media materials and social briefs Ability to turn ideas into workable plans and presentations via decks Build trusted relationships with senior clients, offering strategic POVs and counsel Ensure programs are rooted in insights and measured against KPIs Manage diverse internal teams and SMEs with clarity and organization Lead by providing mentorship, fostering growth and innovation Who You Are: Must have a strong passion for lifestyle and beauty brands, with a sharp awareness of emerging cultural and consumer trends Proven experience executing successful campaigns that generated earned media, drove social engagement, and made a cultural impact An expert in navigating Integrated Agency Teams, juggling multiple workstreams, and managing multiple clients A strategic thinker with strong instincts for what drives earned media and social buzz Strong ability to remain nimble and counsel clients through conflict Aptitude for financial analysis Confident working with senior clients and leading large teams A natural leader with strong presentation skills who pays attention to detail Sharp writing skills and a creative mindset Commitment and dedication to the agency’s success as well as individual career Basic Qualifications: At least 8‑10 years’ experience in agency, PR/Communications space Bachelor’s Degree in Communications, Business Management, or related field Salary Range: $100,000 USD – $130,000 USD Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. Associate, Brand Communications – CPG Snack Brand A proactive, problem‑solving and collaboration‑minded person with a passion for the food and beverage industry. The ideal candidate will have experience in garnering earned media attention for consumer brands, a knack for storytelling and a keen eye for trends. This role will be instrumental in driving brand awareness and consumer engagement through strategic communications. You will be a key day‑to‑day contact for our client, and will be expected to show initiative and a forward‑thinking mindset to help our client win in a competitive marketplace. What makes a story newsworthy and engaging for consumers and the media? What media assets (visuals, samples, etc.) will best bring our brand story to life? What third‑party experts or influencers can strengthen our narrative? What are our competitors doing and how can our story stand out? Why would consumers care about our brand and our products? Which media, influencers, and platforms should we target and why? How can we use data to inform our strategies and measure our success? Media and Influencer Relations, Content Creation, Client Service and Project Management, and Strategy & Initiative responsibilities are described in the full list of duties. Key qualifications include: Bachelor’s Degree 1‑2 years related professional experience in public relations, communications, or a related field (agency or in‑house) Experience working with CPG or food and beverage brands is a plus Salary Range: $52,000 USD – $55,000 USD Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. Vice President, Client Experience – Healthcare Practice Weber Shandwick is currently seeking a Vice President, Client Experience to join our Healthcare team. The vice president will have proven leadership and client service skills, and experience managing integrated communications campaigns that drive measurable impact against client business goals. The candidate will act as the day‑to‑day contact for clients, manage communications across a cross‑functional agency team as well as client team, and support flawless execution in the most efficient and productive way. Primary Responsibilities: Drive development of solution‑based program strategies and direct development of tactical plans Maintain daily client contact, serving as a trusted resource and advisor Facilitate cross‑functional team integration to deliver on client plans Act as effective, two‑way translator between clients and teams, actively counseling development of work in the best interest of all parties Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge Have ownership of client financials and profitability Coordinate integration with other agency partners Successfully navigate conflicts across internal stakeholders, clients and agency partners Manage ongoing team resourcing/staffing to ensure successful delivery of work product Actively participate in agency development and assist with new business Minimum Requirements: 9‑12 years of relevant healthcare communications experience, ideally both agency and in‑house Significant experience providing thought leadership and counsel to senior management Ability to translate client needs into workable plans/projects Depth in stakeholder mapping and building programs to reach them in engaging ways Experience building and leading high‑performing teams; mentoring team members Strong project management skills and attention to detail Confident presenter and persuasive speaker Financial acumen in budgeting, billing and staffing Minimum: Bachelor’s Degree Additional Requirements: Ability to multi‑task in a deadline‑oriented environment Collaborative team player Exceptional judgment when working with clients, teams and vendors Self‑motivated, entrepreneurial and endlessly curious Salary Range: $145,000 USD – $180,000 USD The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer. The Weber Shandwick Collective recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. #J-18808-Ljbffr Resolute Digital, a Weber Shandwick Company