Veterinary Receptionist / Client Service Representative

Job Description

Job Description

Ohana Pet Hospital is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a flexible, full-time position, with a 5/8 or 4/10 schedule and availability needed Monday-Saturday. Saturdays required

Full-time benefits and compensation**:

• Compensation: $20-23 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Strong Communicator – You’re confident and compassionate when speaking with clients, whether in person, on the phone, or via email, and you help build trust in the team.
  • Highly Organized – You keep schedules, records, and client interactions running seamlessly, even in a busy, fast-paced environment.
  • Client-Focused Problem Solver – You anticipate client needs, resolve concerns with professionalism, and create positive, welcoming experiences every time.

Come join our ‘Ohana!

Ohana means ‘family’ in Hawaiian, and it’s not just the name of our hospital—it’s the heart of our culture. From our clients, patients, and local community to our animal rescue partners and fellow team members, we live by our mission to provide “Compassionate care for our Ohana, our Family.”

We proudly serve our community across three locations: Ventura, Santa Paula, and our Urgent Care in Ventura. With 15 exceptional doctors and a dedicated support team, we specialize in compassionate, high-quality medical, surgical, dental, and wellness care for dogs, cats, rabbits, rodents, and select reptiles.

We believe in caring for our team as much as we care for our patients by investing in education, training, mentoring, and excellent benefits. We’re seeking compassionate, dependable, and detail-oriented individuals with strong communication skills and a passion for growth to join our amazing team.

#LI-HF1

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.