Warranty Technician

Job Description

• RESPOND TO AND COMPLETE WARRANTY SERVICE CALLS FOR GARAGE DOOR SYSTEMS, COMPONENTS, AND OPENERS

• DIAGNOSE ISSUES RELATED TO SPRINGS, CABLES, TRACKS, PANELS, HARDWARE, AND OPENER SYSTEMS

• DETERMINE WARRANTY COVERAGE AND VERIFY ELIGIBILITY BASED ON COMPANY AND MANUFACTURER POLICIES

• PERFORM REPAIRS OR ADJUSTMENTS TO RESTORE PROPER DOOR FUNCTION AND SAFETY

• REPLACE DEFECTIVE OR FAILED PARTS UNDER WARRANTY GUIDELINES

• COMMUNICATE CLEARLY WITH CUSTOMERS REGARDING FINDINGS, REPAIRS, AND NEXT STEPS

• DOCUMENT ALL SERVICE WORK, PARTS USED, AND JOB NOTES ACCURATELY IN MOBILE JOB SYSTEMS

• COORDINATE WITH OFFICE AND SERVICE TEAM REGARDING JOB STATUS AND DISCREPANCIES

• IDENTIFY ADDITIONAL NON-WARRANTY REPAIRS AND COMMUNICATE OPTIONS TO CUSTOMERS AND OFFICE STAFF

• ENSURE ALL COMPLETED WORK MEETS COMPANY QUALITY AND SAFETY STANDARDS

• MAINTAIN ORGANIZED INVENTORY OF COMMON WARRANTY PARTS AND MATERIALS

• ENSURE DAILY CHECKOUT IS PERFORMED DAILY

• COMPLETE DAILY ROUTES IN A TIMELY AND EFFICIENT MANNER

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

QUALIFICATIONS & CORE COMPETENCIES:

• STRONG MECHANICAL AND TROUBLESHOOTING SKILLS

• HIGH LEVEL OF ACCURACY IN DIAGNOSTICS AND REPAIR WORK

• STRONG CUSTOMER SERVICE AND COMMUNICATION SKILLS

• ABILITY TO WORK INDEPENDENTLY IN FIELD ENVIRONMENTS

• KNOWLEDGE OF GARAGE DOOR SYSTEMS, HARDWARE, AND OPENER TECHNOLOGIES

• ABILITY TO READ AND FOLLOW TECHNICAL INSTRUCTIONS AND MANUFACTURER SPECIFICATIONS

• STRONG PROBLEM-SOLVING SKILLS IN FAST-PACED SERVICE ENVIRONMENTS

• COMFORT WORKING WITH HIGH-TENSION COMPONENTS AND SAFETY-SENSITIVE SYSTEMS

REQUIRED EXPERIENCE:

• 2–5+ YEARS OF EXPERIENCE IN GARAGE DOOR SERVICE, INSTALLATION, OR FIELD REPAIR WORK

• EXPERIENCE DIAGNOSING AND REPAIRING RESIDENTIAL AND/OR COMMERCIAL GARAGE DOOR SYSTEMS

• EXPERIENCE WORKING WITH WARRANTY WORK ORDERS OR SERVICE TICKETS

• VALID DRIVER'S LICENSE AND CLEAN DRIVING RECORD

• PROFICIENCY USING MOBILE SERVICE APPS OR JOB MANAGEMENT SYSTEMS

PREFERRED QUALIFICATIONS:

• EXPERIENCE WITH NEW CONSTRUCTION OR BUILDER WARRANTY WORK

• EXPERIENCE WITH MULTIPLE GARAGE DOOR BRANDS AND OPENER SYSTEMS

• KNOWLEDGE OF MANUFACTURER WARRANTY POLICIES AND CLAIM PROCESSES

• BILINGUAL SKILLS ARE A PLUS

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

• HEAVY LIFTING (UP TO 75+ LBS) REQUIRED

• FREQUENT CLIMBING, BENDING, STOOPING, AND WORKING AT HEIGHTS

• WORK IN OUTDOOR AND VARIED WEATHER CONDITIONS

• EXTENDED PERIODS OF DRIVING AND FIELD SERVICE WORK

• LOCAL TRAVEL BETWEEN JOB SITES REQUIRED

ADDITIONAL NOTES:

• FAST-PACED FIELD SERVICE ENVIRONMENT WITH WARRANTY DEADLINES

• MUST BE DEPENDABLE, PUNCTUAL, AND CUSTOMER-FOCUSED

• STRONG TEAM AND OFFICE SUPPORT COORDINATION REQUIRED

• MUST FOLLOW ALL COMPANY SAFETY POLICIES AND PROCEDURES

• SAFETY SENSITIVE POSITION DUE TO HIGH-TENSION COMPONENTS AND FIELD WORK CONDITIONS

THIS IS A SAFETY SENSITIVE POSITION

The Employer retains the right to change or assign other duties to this position.

Lodi Door is an equal opportunity employer. xhyhwjd All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.