Customer Success Specialist II

Position Summary Customer Success Specialist II provides comprehensive support to sales representatives, managing territory-related activities and serving as a key liaison between hospitals, field-based representatives, and internal staff. Essential Functions of the Position Customer and Field Support Manage and prioritize incoming phone calls from field personnel and customers, ensuring timely and effective communication. Assist in the resolution of all customer inquiries, fostering strong relationships through proactive engagement and follow‑up. Identify customer needs and coordinate appropriate support activities to enhance service delivery. Provide technical support and training to team members and customers, enhancing product knowledge and usage. Assist with international support as needed, adapting to diverse customer requirements and cultural nuances. Order and Inventory Management Facilitate order processing, coordinating with relevant teams to ensure timely fulfillment and customer satisfaction. Track and communicate overnight orders to ensure accurate delivery timelines. Oversee inventory management for field‑based personnel, ensuring optimal stock levels and timely replenishment. Support EDI implementation to streamline order and inventory processes. Administrative and Technical Support Execute administrative tasks, accurately inputting customer information into databases for comprehensive documentation and record‑keeping. Assist with completing new vendor forms to ensure compliance and operational readiness. Collaborate and handle additional responsibilities as assigned to support departmental needs. Reporting and Analysis Generate and analyze required monthly reports, providing insights to support sales performance and decision‑making. Collaborate with cross‑functional teams to identify and implement process improvements that enhance sales support functions. Provide quarterly reports to area teams and attend team calls as needed. Additional Essential Functions Maintain regular and predictable work performance. Work under fast‑paced conditions while maintaining accuracy and attention to detail. Exercise sound judgement and decision‑making skills in various situations. Prioritize multiple duties, multitask effectively, and adapt to shifting priorities. Foster collaborative relationships with colleagues and stakeholders to achieve common goals. Perform additional duties as assigned. Basic Qualifications High school diploma. 3–6 years of prior customer service or related experience. High level of accuracy with data entry and attention to detail. Strong organizational skills with the ability to multitask and prioritize effectively in a fast‑paced environment. Proficient in PC‑based systems and familiar with Microsoft Office applications. Knowledge of commonly used concepts, practices, and procedures within the sales arena. Professional demeanor in interactions with customers and colleagues. Adept at problem‑solving and capable of handling complex inquiries. Eagerness to learn new skills and acquire knowledge relevant to the role. Preferred Qualifications Bachelor’s degree or demonstrated equivalent combination of education, training, and experience. Experience supporting field sales teams within the medical device industry. Bilingual in English and Spanish preferred. Other Requirements Ability to regularly walk, sit, or stand as needed. Ability to occasionally bend and push/pull as needed. Ability to pass pre‑employment background check. Hybrid work environment. Benefits AtriCure offers a comprehensive benefits package for U.S. based employees and their families, including medical and dental coverage beginning day 1, 401(k) with match, 30 days of paid parental leave, volunteer time off, pet insurance, and access to on‑site fitness center and cafeteria. For a full list of benefits, visit the company careers website. Equal Employment Opportunity Statement AtriCure is an Equal Employment Opportunity/Affirmative Action employer and provides Drug‑Free Workplaces. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national or ethnic origin, age, protected veteran status, status as an individual with disability, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law(s). Federal E‑Verify Participation AtriCure participates in the federal E‑Verify program to confirm the identity of and employment authorization of all newly hired employees. For further information about the E‑Verify program, please visit #J-18808-Ljbffr