Head Housekeeper

Position Title: Head Housekeeper Department: Rooms Reports to: General Manager FLSA Designation: Non-Exempt POSITION PURPOSE All hotel management positions require great flexibility. Hospitality management responsibilities may change dramatically at any time based on the business’s needs. A manager at a hotel may clean hotel rooms one minute, change a light bulb the next, answer the phone the next, then help appease a disgruntled guest while trying to leave the property for an industry meeting. A manager at a hotel also represents the property 24 hours a day. These items are an example of what may be expected, but are not all-inclusive. Communicate and cooperate with the General Manager in order to maintain the department in an effective and efficient manner, consistent with management’s goals for the property, and policies and procedures mandated by the General Manager. EXAMPLES OF RESPONSIBILITIES Insure that all guestrooms are inspected before made available to a new guest. Maintain cleanliness in accordance with standards established by SHS, the local health authority, and the franchise company, if any. Stay abreast of franchise, management, and health department requirements related to the department. All hotel employee’s first responsibility is to insure guest satisfaction within established guidelines. Assist other departments on an as‑needed basis. Remain informed about hotel activities and make changes to ensure cooperation with other departments. Assists the GM as directed in recruiting, hiring, training, directing, disciplining, terminating, and ensuring the morale of the department’s employees. With the GM’s approval, gives written and verbal guidance to line employees through meetings, training, retraining, coaching, counseling, scheduling, and through example whenever necessary to maintain established standards. Improves employees’ performance by training both visually and in written form on a daily basis to ensure safety of employees, correct operation of all equipment, and compliance with any regulations. Performs record‑keeping and information‑maintenance duties as assigned. Schedules the department in accordance with staffing guidelines to ensure maximum efficiency and cleanliness. OTHER Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY Ability to prioritize and organize workload to ensure deadlines are met. Maintain positive working relationships with all hotel management, and other hotel departments and employees. Ability to exercise judgment and implement control over the performance of others. Ability to provide clear direction, instruction and guidance to subordinates. Ability to read, speak, listen to, and comprehend the English language in order to communicate effectively with employees, understand reports and related correspondence, and accurately perform all essential job functions. QUALIFICATION STANDARDS Working Environment / Physical Activities: Job requires working inside as well as out of doors in all weather conditions. Aspects of the job may require working in extreme temperatures. May require walking and standing to a significant degree, lifting objects weighing up to 50 pounds, carrying objects weighing up to 50 pounds, frequent bending, sitting for long periods. Physical activities include walking, talking, seeing, hearing, lifting, bending, stooping, reaching, fingering, feeling, handling, standing. EDUCATION Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. College may be preferred. EXPERIENCE Previous hotel experience in a lesser or equal capacity with progressive growth of skill and responsibility is preferred. LICENSES OR CERTIFICATES None required. CPR certification and first aid training preferred. GROOMING All employees must maintain a neat, clean and well‑groomed appearance (specific standards available). This job description is intended as a guideline and an example of duties and activities you can expect in this position. It is not a complete list and duties will vary from day to day and property to property, based on the business’s demands. #J-18808-Ljbffr