Service Scheduling Coordinator
Werner Kia
Position: Service Scheduling Coordinator Position is full-time. This is not a remote position. Job Address: 2755 W. Tennessee Street, Tallahassee, FL 32304 We are looking for a Service Appointment Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings. Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's license
- Answer customer calls and establish follows-up with service appointments
- Respond quickly to phone inquiries using email, scripts and templates
- Provide customers with initial scheduling information and drive successful shop flow
- Follow up with clients who have completed their service, ensuring excellent client satisfaction rating
- Follow up with clients that have incoming parts orders and no-show service appointments
- Participate in team and process development sessions - maintaining positive relationships with teammates, service teams and dealership management
- Utilize POS tracking system daily.
- Drug Testing & Background Check Required.
- Valid Driver's License is required.
- High School Diploma or equivalent.
- Ability to persuasively communicate with customers to set appointments.
- Detail-oriented with strong organizational skills.
- Capable of working at a high pace in a fast-paced environment.
- Excellent computer skills.
- Outstanding written and verbal communication skills.
Vacancy posted 2 days ago
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