Field Service Engineer

Field Service Engineer (FSE)

Landa is seeking a Field Service Engineer (FSE) to ensure optimal customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and strengthening customer relationships.

Responsibilities:

• Transfer of technical knowledge to press operators to resolve on-site technical issues.
• Escalate complex issues to Landa's worldwide teams to ensure optimal, effective treatment.
• Harness technical knowledge of the technical aspects of the presses to maximize both press production and productivity.

Requirements:

• 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses
• Experience in inkjet systems
• End-to-end, highly-skilled technical capabilities and strong troubleshooting skills
• Valid driving license

Attributes:

• Availability to work flexible hours, with the ability to travel 60%-70% of the time to customers' sites (including overnight trips)
• Ability to work under remote supervision and perform well under pressure
• Excellent interpersonal skills, working with global customers and colleagues
• Can do approach using established technical policies and procedures to effectively handle customer issues
• Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
• Self-motivated and able to work in a dynamic workplace
• Clear and effective English communication skills