Director, GVI/Care+ Business Operations (Onsite - Plano, TX)

Position Summary Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. SEA integrates a large portfolio of products, services, and AI technology to create smarter, sustainable, and more connected experiences. Responsibilities Direct demand planning, business operations, and supply chain management for the GVI and MX Care+ teams, communicating opportunities and building consensus across business units, SEA leadership, and headquarters in Suwon, South Korea. Lead regular C‑Level executive reporting and strategy sessions. Develop data‑driven demand forecasts using historical sales data, market trends, and promotional impact analyses. Track sales trends across channels to refine inventory planning and maximize sell‑through. Evaluate upcoming promotional campaigns, incorporating their impact into demand forecasts. Analyze external market trends and competitor positioning to inform forecasting strategies. Identify financial risks and growth opportunities to ensure targets are met through data‑driven decision‑making. Collaborate with supply chain and operations teams to maintain optimal inventory levels, manage aged inventory, and ensure proper ERP pricing. Partner with product, marketing, finance, and sales teams to align demand forecasts with business objectives and market dynamics. Provide reports detailing forecast accuracy, sales performance, and promotional impact to senior leadership, continuously refining forecasting methods. Utilize forecasting software and AI‑driven tools to improve prediction accuracy and efficiency. Lead strategic planning and annual management plan development processes, synthesizing key market trends, business requirements, and strategic priorities. Create concise narratives and quantitative analysis of market landscape, competitive and customer analysis, and positioning strategies. Communicate, collaborate, and project‑manage key cross‑functional initiatives, providing periodic and ad‑hoc updates on progress. Lead coordination and operation of cross‑functional initiatives and projects to address specific business needs. Conduct post‑mortems to enhance future project outcomes. Develop weekly integrated operations reports, providing critical market/competitive insights for strategic changes. Lead weekly, monthly, quarterly business review meetings to address key business and operational issues. Lead top executive management workshops and business reviews for alignment of key business priorities and strategies. Manage, coordinate, and communicate division‑wide KPIs and MBOs with executive stakeholders. Qualifications Bachelor’s Degree in Business, Economics, Finance, or a related field. Minimum 14 years of combined experience across Finance, Demand Planning & Forecasting, Business Planning, and Operations. Minimum 10 years of people management experience, including executive leadership of managers across multiple departments and functions. Strong understanding of accounting principles, financial regulations, and industry standards. Experience navigating large, Fortune500 matrix organizations. Excellent written and verbal communication skills. Proven ability to make decisions, give direction, and measure individual and team performance. Preferred MBA and 12+ years of relevant experience. Preferred global work experience and bilingual Korean language skills. Benefits Medical, Dental, Vision, and Life Insurance. 401(k) with company match. Employee Purchase Program and Tuition Assistance (after 6months). Paid Time Off, Student Loan Program (after 6months), and Wellness Incentives. Eligibility for MBO bonus compensation based on company, division, and individual performance. Equal Employment Opportunity – Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, veteran status, genetic information, disability status, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process – The company is committed to providing reasonable accommodations for qualified individuals with disabilities in the job application process. Please contact the Reasonable Accommodation Team at View phone number on click.appcast.io or View email address on click.appcast.io for assistance. #J-18808-Ljbffr Samsung Electronics Perú